1. Blackberry Keytwo's Avatar
    This just started happening today. It just shuts down and goes on a restart loop forever. I hard resetted the phone and it worked. Then a few hours later the same thing happened and I did the hard reset and for now it's working normally. I just want to know what's going on and why is this happening all of a sudden.

    Posted via CB10
    09-20-18 10:17 AM
  2. Bla1ze's Avatar
    Could be an app. Could be an OS error. Could be on its last leg. Wipe and it reload the OS, see if it continues.
    09-20-18 10:26 AM
  3. Blackberry Keytwo's Avatar
    Could be an app. Could be an OS error. Could be on its last leg. Wipe and it reload the OS, see if it continues.
    Well, I cannot explain what happened but it's been almost a week since it happened and the phone seems fine. I'm not to concerned for now.

    Posted via CB10
    09-25-18 11:28 PM
  4. bustedopen's Avatar
    Well, I cannot explain what happened but it's been almost a week since it happened and the phone seems fine. I'm not to concerned for now.

    Posted via CB10
    My blackberry passport is looping reboot. Is this what you experienced? How did you resolve it?

    Posted via CB10
    10-13-18 01:40 AM
  5. Blackberry Keytwo's Avatar
    My blackberry passport is looping reboot. Is this what you experienced? How did you resolve it?

    Posted via CB10
    Okay, I found a few ways to fix this.

    1. Hold the power button down for 20 seconds, then let go.

    2. Hold both of the side volume keys for 15 seconds. Then let go.

    3. Let the battery die, then recharge it.

    If none of those solutions work, then reload the software using BlackBerry Link.

    Good luck and let me know how it goes. And sorry for the late response. Long day...
    10-13-18 10:20 PM

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