1. nickelodeon008's Avatar
    My wife has had her K1 for around 18 months, all of a sudden when she receives calls she has a hard time hearing the person on the other end, it sounds a bit muffled. I tried researching this but I could not fix it. Is this some time of update problem or known problem. Please help , thanks Nick.
    01-24-20 11:07 AM
  2. Ben xfg's Avatar
    My wife has had her K1 for around 18 months, all of a sudden when she receives calls she has a hard time hearing the person on the other end, it sounds a bit muffled. I tried researching this but I could not fix it. Is this some time of update problem or known problem. Please help , thanks Nick.
    Her earpiece may be going bad, or even be full of dirt.
    Can she hear well if she plays an audio through the earpiece?
    01-24-20 10:00 PM
  3. nickelodeon008's Avatar
    It works fine on Speakerphone, does that mean anything?
    01-24-20 10:24 PM
  4. yamahammer's Avatar
    My wife has had her K1 for around 18 months, all of a sudden when she receives calls she has a hard time hearing the person on the other end, it sounds a bit muffled. I tried researching this but I could not fix it. Is this some time of update problem or known problem. Please help , thanks Nick.
    I'd first try simply just pushing or apply pressure to the grille area at the top center of the phone. The earpiece internally has little spring contacts that make contact to a cable that connects to the motherboard.

    If that doesn't work, I'd suggest a little harder tap on the grille with the butt end of a screwdriver.

    If that doesn't work, then bring out the sledge hammer.... No no just joking!
    01-24-20 11:00 PM
  5. nickelodeon008's Avatar
    Ty it seems for now to have worked. I believe my wife probably dropped the phone. It took me multiple trys for it to work. Thanks again.
    yamahammer likes this.
    01-25-20 08:16 PM

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