1. Haley George's Avatar

    Hello Blaze, Just a heads up I am very new to blackberry and I know I am screwing it up already.

    Well let me begin
    So I started checking out my new phone by taking the back off lifting things unscrewing things ignoring the stickers ETC. So i put everything back and turn on my phone and BAM!! I got this message "bberrror..........so then I went on youtube followed this guy that said download auto loader and then I did but then I realize, well am I STL or STA? And what the hell do those stand for anyways? So I tried it anyways....( I know I'm Dumb) then I went and showered i get to my room and BAM!!! here my husband trip over the cord unplugged it and now I think im soft broken. So 1) how do establish what model I have now that I cant turn it on. 2) what do I do to fix it? Please help
    10-03-17 09:56 PM
  2. Denise in Los Angeles's Avatar
    Welcome to CrackBerry.

    Did your phone come in a box? How did you buy it? Any receipt??
    10-03-17 10:30 PM
  3. thurask's Avatar
    Touch screen or physical keyboard? Does the battery come out or not? If it has a keyboard, is it four rows or three? Is there a trackpad?
    10-03-17 11:37 PM
  4. conite's Avatar
    Take a picture of the phone.
    10-03-17 11:37 PM
  5. Dunt Dunt Dunt's Avatar
    New phone....

    STL, STA..... are the beginning of the model numbers. Stickers on the phone (you removed them all?) Stickers on the box (if your phone was "new").
    10-04-17 07:14 AM

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