1. Asaracino's Avatar
    For the past several weeks, at least, BlackBerry Hub on my KeyOne is constantly crashing the app. When searching the system freezes and I cannot even select from the close app, wait, report window.

    My build is AAT166

    Anyone experiencing similar problem. Any thoughts!

    Thx
    02-04-18 11:22 PM
  2. Bla1ze's Avatar
    Clear the Hub data and cache.. keep in mind this requires you to set up your accounts again accordingly.
    02-04-18 11:34 PM
  3. Granehill's Avatar
    I have also the same problem. The Hub has crasche at least 100 times and I have reported feedback at least 50. when it crashes the pkb also stop the backlit as the phone sort of stops working and not only the Hub. as I understand from Bla1ze,I should remove all the accounts and clean the case. as the Hub is part of the firmware, I can't just remove the app and start all over again which would be easier.
    02-08-18 03:06 PM
  4. clarence gill's Avatar
    same issue here, I'm having to restart phone to read new text messages. annoying.
    03-30-18 04:37 PM
  5. RK_BB's Avatar
    Same issue! As far as I was able to identify the problem has something to do with Google Chrome Webview which Hub depends on.

    Clearing the entire device cache + 32 second hold reboot seem to help matters a bit.
    03-30-18 04:56 PM
  6. clarence gill's Avatar
    is there a fix for this issue? I received the latest update last night and the issue cleared up until this morning, now back to super slow Hub, contacts and text messages.
    04-04-18 05:59 PM
  7. clarence gill's Avatar
    who is developing the software for the keyone? BlackBerry or some illiterate Mexican kid in a sweat shop somewhere?
    04-04-18 06:00 PM
  8. conite's Avatar
    Never heard of this issue before. I've certainly never experienced it.

    Maybe jump on the BlackBerry App Suite and Google Webview betas.
    04-04-18 06:02 PM
  9. RK_BB's Avatar
    Same subject is reported here; I follow @LiamQ recommendation and it seem to have significantly improved if not completely eliminated:

    /blackberry-motion-f469/hub-not-responding-1139311/
    04-04-18 06:09 PM

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