Mr Chen should have been more diplomatic with Tmobile
- I don't think Mr Chen should have gone on the blog and taken shots at T mobile especially after T Mobile's CEO had said that he has heard BlackBerry fans loud and clear.
Not only had he accepted the issue but was trying to work it out.
BlackBerry needs Tmobile much more than T mobile needs them.. In the end I think it ended up looking bad for Mr Chen when he said that next time Mr Chen should call him !! instead of blogging.
And I think he was right...Right and professional way is to call the counterpart even if you think T mobile was wrong in promoting that offer.
Posted via CB10milo53 likes this.02-23-14 10:08 PMLike 1 - You know what, I don't think BlackBerry needs T-Mobile more. T-Mobile doesn't need BlackBerry, but BlackBerry's market share in the US is **** anyways, and the majority of the market share come from the big three carries.
My 2 cents.
Posted via CB1002-23-14 10:14 PMLike 3 -
TMO was in the process of dealing with the situation, he should of allowed it to play out, and contact TMO on a professional level for a resolution, IMO.
Don't see how BB will ever benifit from that exchange.02-24-14 01:15 AMLike 0 - That may be the case, but BB may need TMO in the future. I think Chen successfully burned that bridge.
TMO was in the process of dealing with the situation, he should of allowed it to play out, and contact TMO on a professional level for a resolution, IMO.
Don't see how BB will ever benifit from that exchange.02-24-14 01:38 AMLike 3 - I feel T-Mobile started this whole thing with the ad they ran. I don't by the excuse that T-Mobile's CEO did not know about the ad. Mr. Chen had to respond otherwise BB would be sending the message to all other carriers that this is an accepted practice. Regardless of the market share at this time BB has to stand firm and make the carriers honor their contracts. As things improve with BB the carriers will want BB on the shelves again. I don't think Mr. Chen looked bad I think T-Mobile did if they truly have things like this happening without the knowledge of senior management. Rocking 24-7 with my Z10 & 64GB Playbook.02-24-14 01:39 AMLike 4
- Chen's behavior is typical of BBRY. Over the past several years BBRY has shown dismal management failure beginning with the Board of Directors keeping the co-CEo's on far too long (and living in denial of profound changes in the wireless industry) and continuing with the appointment of Heins, another do-nothing CEO. Chen is yet another failure in the making - instead of forthrightly announcing some changes he takes potshots at someone (Legere) who really doesn't care whether BBRY lives or dies. TMO has less than 1-2 million BB users in the US out of a total of 35 million total (numbers from their SEC filings) and here we have yet another pathetic BBRY CEO living in some fantasy world where he tjinks he doesn't need US carriers. As I write this, ATT is also beginning to abandon BBRY too. The whole lot of BBRY directors and managers need to wake up and smell the roses.02-24-14 04:13 AMLike 0
- 02-24-14 06:28 AMLike 0
- Mr. Chen did not take shots at T-Mobile's CEO, especially for T-Mobile's bone head move that ultimately backfired. Recommending an inferior product (iPhones) to replace superior products (BlackBerry 10) was outright ridiculous, and gives us BlackBerry users the impression that T-Mobile doesn't keep us in high regard.
Mr. Chen was professional in his blog post, quite elegant, well worded and thought out speech. BRAVO to him for not lashing out on T-Mobile which deserved a strong lash.Omnitech likes this.02-24-14 06:54 AMLike 1 - Chen's behavior is typical of BBRY. Over the past several years BBRY has shown dismal management failure beginning with the Board of Directors keeping the co-CEo's on far too long (and living in denial of profound changes in the wireless industry) and continuing with the appointment of Heins, another do-nothing CEO. Chen is yet another failure in the making - instead of forthrightly announcing some changes he takes potshots at someone (Legere) who really doesn't care whether BBRY lives or dies. TMO has less than 1-2 million BB users in the US out of a total of 35 million total (numbers from their SEC filings) and here we have yet another pathetic BBRY CEO living in some fantasy world where he tjinks he doesn't need US carriers. As I write this, ATT is also beginning to abandon BBRY too. The whole lot of BBRY directors and managers need to wake up and smell the roses.
I met the UK CEO of Deloittes (an accountancy practice with thousands of devices.) He had a Bold 9900 but said they were not confident Blackberry would be around for long. That is exactly what JC knows he needs to address.
I really like my Z10, I have an iPad Air but would not want an iPhone as my phone - iOS is simple but painful to use (I love the BB keyboard and the little useability tricks like sliding the time forward on the calendar to change the time of an appointment.) When the Z10 replacement comes out I am in and if you can be bothered to look at my historic posts (which I do NOT recommend) I was very close to going iPhone. Delighted I didn't.02-27-14 04:44 AMLike 0 - Quite frankly I found Chen's response, the first out of Waterloo in a very long time with cojones attached to it, quite refreshing. I'm proud that he stepped up.
What was what's his face at T-Mo thinking anyway? He seems to be an over the top type based on what I've read about him; perhaps a polar opposite in experience and style from Chen?allengeorge likes this.02-27-14 02:57 PMLike 1 - OmnitechDragon SlayerQuite frankly I found Chen's response, the first out of Waterloo in a very long time with cojones attached to it, quite refreshing. I'm proud that he stepped up.
What was what's his face at T-Mo thinking anyway? He seems to be an over the top type based on what I've read about him; perhaps a polar opposite in experience and style from Chen?
Agreed.
One of the things that has long appealed to me about Blackberry in general, is that they are generally straight-shooters. Not these insincere, BS'ing, phony, two-faced jerks that so many companies seem to project the image of.
The flip side of that is they often come across as insulated, bumbling nerds who don't understand the needs and desires of the mass market, and who have a bad habit of delivering products late and buggy. (This could have been exacerbated by the BB10 transition and their limited resources)
It appears that Chen is maintaining the tradition of straightforwardness, in fact probably expanding on that. While being a little less of a nerd, more strategic, more personality, better at hitting targets and possibly better in the product QA area too.
They still don't have real mass-market savvy but at the moment that's not such an issue because they are in "hunker-down" mode. When they are ready to make a push for the mass market again, I hope they rectify that part too, and hire some truly creative people to invent unique things instead of just bolting on features the competitors already have.RJB55 likes this.02-27-14 06:29 PMLike 1 - It was a very Steve Jobs type response. Chen is bringing personality into the company.anon(4185604) likes this.02-27-14 06:41 PMLike 1
-
- Mr. Chen did not take shots at T-Mobile's CEO, especially for T-Mobile's bone head move that ultimately backfired. Recommending an inferior product (iPhones) to replace superior products (BlackBerry 10) was outright ridiculous, and gives us BlackBerry users the impression that T-Mobile doesn't keep us in high regard.
As for the deal backfiring, I'm not sure it did. T-Mobile is no worse off now than it was before, and if Chen's outrage brought more attention to T-Mobile's trade-in offer than it was otherwise receiving, the whole hubbub probably helped.02-27-14 07:18 PMLike 0 - Steve Jobs never got caught up in battling cell phone carriers. He did have some exchanges regarding the music industry and Adobe Flash, but it was never something like "I'm outraged that [insert vendor] is offering our customers competing products." On the contrary, Jobs was arrogant enough to believe that his company's products would win any comparison, so he invited it.02-27-14 07:23 PMLike 0
- OmnitechDragon Slayer
Yeah, yanno like negotiating unique deals with them that cost them billions of dollars of lost revenue due to very high subsidy costs compared with all other smartphones, pressuring them to turn over control of OS updates to Apple (unique in the industry, pretty much), competing with them on content sales, etc etc.
Jobs let the carriers do whatever they want.02-27-14 07:28 PMLike 0 - He totally did. He was brutally heavy handed in the negotiations over the iPhone. It's a pretty cool chapter in his autobiography. In the end, it gave Apple a lot of control.
BlackBerry bent over backwards to get the carriers to carry them. It helped the sales for years but resulted in problems like the fragmented platform and the whole update debacle we see now where the US carriers have control over the updates and can't be bothered to release.
Posted via CB1002-27-14 07:32 PMLike 0 - 02-27-14 07:36 PMLike 0
-
- Forum
- Popular at CrackBerry
- General BlackBerry News, Discussion & Rumors
- Armchair CEO
Mr Chen should have been more diplomatic with Tmobile
« Today's Events at MWC, Where is Chris U?
|
Mr Chen, you want to steal me away from my iPhone, here's how »
Similar Threads
-
The "How many people have you converted to BlackBerry " Thread
By RayGTX in forum General BlackBerry News, Discussion & RumorsReplies: 24Last Post: 02-25-14, 03:25 PM -
Z30 with 10.2.1.2141 won't connect to Infiniti g37
By bigmatt302 in forum BlackBerry Z30Replies: 1Last Post: 02-23-14, 07:57 PM -
Issue with BBM
By Udinese1 in forum General BlackBerry News, Discussion & RumorsReplies: 2Last Post: 02-23-14, 07:03 PM -
Weekend Coder: More custom UI's with Fancy Transitions
By CrackBerry News in forum CrackBerry.com News Discussion & ContestsReplies: 0Last Post: 02-23-14, 06:10 PM -
Bbm with voice
By Alfredofid in forum BlackBerry Z10Replies: 5Last Post: 02-23-14, 04:03 PM
LINK TO POST COPIED TO CLIPBOARD