07-10-10 05:02 PM
28 12
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  1. Duvi's Avatar
    I don't have this issue and can't produce
    it. Working as a manager at AT&T, I saw
    a lot of customers that were switching
    over to AT&T just for a phone, regardless
    of service. If it is an issue, Apple gives
    the option of returning the device w/o a
    restocking fee.

    In my opinion that is enough. People are
    having "these issues" where they lose
    service, but yet, of all the youtube videos
    I've seen, calls aren't dropping. I'm sure
    there is a couple where the call has been
    dropping, but why am I watching a video
    of uses squeezing the crap out of the
    device and then saying the phone sucks.

    And the way all these videos are showing
    how to lose service is not natural for a
    left or a right handed person.

    I then get "oh it's because you have
    strong cellular signal"... okay? When I
    hear those statements, it makes me
    believe that the user stating it doesn't
    necessarily have good service, but
    chose to come to AT&T for the iPhone.

    If it is an issue, people have the right to
    return the device -- the reason a buyer's
    remorse period exists.

    This isn't just for the iPhone either as I
    saw this for the Tilt when it first came
    out and a few other phones that AT&T
    had.
    07-10-10 04:22 PM
  2. StaplesJohn's Avatar
    They are, theres 4.0.1 coming out but people want to pass judgment before it even comes out claiming to know everything from the exact cause of the problem to the solution.

    And if the software doesnt work they might just end up giving out free bumpers down the line. Passing judgment so quickly only a week or 2 after launch is silly though. They cant possibly issue any kind of solution that quickly be it software or bumpers until they have some time to investigate the issue.
    I see your point, although in my opinion it is a hardware issue, but we shall see.
    07-10-10 04:41 PM
  3. StaplesJohn's Avatar
    I don't have this issue and can't produce
    it. Working as a manager at AT&T, I saw
    a lot of customers that were switching
    over to AT&T just for a phone, regardless
    of service. If it is an issue, Apple gives
    the option of returning the device w/o a
    restocking fee.

    In my opinion that is enough. People are
    having "these issues" where they lose
    service, but yet, of all the youtube videos
    I've seen, calls aren't dropping. I'm sure
    there is a couple where the call has been
    dropping, but why am I watching a video
    of uses squeezing the crap out of the
    device and then saying the phone sucks.

    And the way all these videos are showing
    how to lose service is not natural for a
    left or a right handed person.

    I then get "oh it's because you have
    strong cellular signal"... okay? When I
    hear those statements, it makes me
    believe that the user stating it doesn't
    necessarily have good service, but
    chose to come to AT&T for the iPhone.r

    If it is an issue, people have the right to
    return the device -- the reason a buyer's
    remorse period exists.

    This isn't just for the iPhone either as I
    saw this for the Tilt when it first came
    out and a few other phones that AT&T
    had.
    I can contest to AT&T's policies, I have not had many issues in the 10 to 12 years that I have been with you guys; since the first week AT&T offered nationwide coverage. I just think that insuring customers get the most out of their device and in line with keeping these customers, both Apple and AT&T would do all they can to offer a reasonable fix for all concerned.
    07-10-10 05:02 PM
28 12
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