06-24-18 12:08 PM
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  1. igets's Avatar
    igets
    Hey,

    Recently I started having a problem with an exchange email account on my Hub.
    Received and sent emails disappear after a few days. They are still on the server but they cannot be found on my phone.

    I use 2 other email accounts with the hub and I don't have that problem with them.

    Thanks for any hints.
    06-24-18 05:57 AM
  2. Tim-ANC's Avatar
    Tim-ANC
    Trusted Member
    Originally Posted by igets
    Hey,

    Recently I started having a problem with an exchange email account on my Hub.
    Received and sent emails disappear after a few days. They are still on the server but they cannot be found on my phone.

    I use 2 other email accounts with the hub and I don't have that problem with them.

    Thanks for any hints.
    Hub menu upper left; settings; select the account and check your email sync timeframe setting
    igets likes this.
    06-24-18 10:56 AM
  3. igets's Avatar
    igets
    Yep..there it is. Changed the sync for email from "1 day" to "permanent" and all my emails are back

    Thanks for your tip!
    Tim-ANC likes this.
    06-24-18 11:57 AM
  4. Tim-ANC's Avatar
    Tim-ANC
    Trusted Member
    Originally Posted by igets
    Yep..there it is. Changed the sync for email from "1 day" to "permanent" and all my emails are back

    Thanks for your tip!
    Good to hear
    06-24-18 12:08 PM
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