1. Dan_Masson1's Avatar
    I have my new PRIV but can't complete my setup. I have a business requirement to have Sophos Mobile Control (SMC) installed. It appears that the BB DTek software is preventing the SMC from installing.
    Anyone have a similar issue?
    Can the DTek be uninstalled??

    Dan
    11-12-15 08:45 AM
  2. Bla1ze's Avatar
    DTEK doesn't block anything from being installed. Are you getting any error messages?
    11-12-15 10:21 AM
  3. Dan_Masson1's Avatar
    Hi, sorry, the SMC application installed however, it appears to not run due to a conflict with DTek?? No error messages.
    11-12-15 11:40 AM
  4. Bla1ze's Avatar
    Hi, sorry, the SMC application installed however, it appears to not run due to a conflict with DTek?? No error messages.
    If there's no error messages then how do you know it's a conflict with DTEK? Again, DETEK effectively does nothing but scan what apps you have installed. It doesn;t stop them from running nor should it interfere with any of the processes from any other apps. While i can't say definitively that DTEK is NOT the issue, it existence is pretty low on the scale of probable causes specifically. There's likely another issue at play here.
    11-13-15 05:43 PM

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