02-17-21 09:19 AM
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  1. jackbuck93's Avatar
    jackbuck93
    Hello,

    BB Hub won't allow me to add any email to my Hub on a Unihertz Titan device. Working fine on my OnePlus device, won't work on the Titan. See screenshot for the message it keeps giving me.

    I wondered if maybe I need an upgraded subscription or something for two devices? But can't find an option for that. It won't let me add Outlook or Google accounts which run fine on my OnePlus.

    Anyone else run into this? I'm scratching my head and out of ideas.

    Cheers
    Jack

    "Can't Connect" BB Android Hub-150554770_771979200112347_8117184686376752196_n.jpg
    02-15-21 01:46 PM
  2. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Hello,

    BB Hub won't allow me to add any email to my Hub on a Unihertz Titan device. Working fine on my OnePlus device, won't work on the Titan. See screenshot for the message it keeps giving me.

    I wondered if maybe I need an upgraded subscription or something for two devices? But can't find an option for that. It won't let me add Outlook or Google accounts which run fine on my OnePlus.

    Anyone else run into this? I'm scratching my head and out of ideas.

    Cheers
    Jack

    Click image for larger version.  Name: 150554770_771979200112347_8117184686376752196_n.jpg  Views: 14  Size: 73.1 KB  ID: 450418
    Have you allowed ALL permissions in both the HUB+ and Inbox apps?
    02-15-21 02:25 PM
  3. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    Have you allowed ALL permissions in both the HUB+ and Inbox apps?
    Excellent question. Let me check.
    02-15-21 02:25 PM
  4. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    Have you allowed ALL permissions in both the HUB+ and Inbox apps?
    OK, did that. Now I have emails in my inbox, but cannot send. Bizarre."Can't Connect" BB Android Hub-151218445_217788563389906_2919962314255113134_n.jpg
    02-15-21 02:34 PM
  5. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    OK, did that. Now I have emails in my inbox, but cannot send. Bizarre.
    For both Outlook and Gmail accounts?
    02-15-21 02:37 PM
  7. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    For both Outlook and Gmail accounts?
    Can't add the Google accounts, same issue as first screenshot when I try. The only reason the Outlook account is half working is because that's the BlackBerry Hub+Inbox account address. This is bizarre.
    02-15-21 02:40 PM
  8. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Can't add the Google accounts, same issue as first screenshot when I try. The only reason the Outlook account is half working is because that's the BlackBerry Hub+Inbox account address. This is bizarre.
    Don't forget to whitelist the two BlackBerry apps in Duraspeed and App Blocker. Or turn those things off completely.
    02-15-21 02:48 PM
  9. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    Don't forget to whitelist the two BlackBerry apps in Duraspeed and App Blocker. Or turn those things off completely.
    Don't know what they are but will look into it now
    02-15-21 02:48 PM
  10. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Don't know what they are but will look into it now
    They battle to shut down apps in the background but end up constantly terminating important services.
    02-15-21 02:49 PM
  11. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    They constantly battle to shut down apps in the background but end up constantly terminating important services.
    I don't have either of those apps installed, it appears.

    Infuriated by this Hub thing. I don't want to go without. Never had these problems before, no matter how many times I enter the correct details for the accounts, it just refuses to add them.
    02-15-21 02:50 PM
  12. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    I don't have either of those apps installed, it appears.

    Infuriated by this Hub thing. I don't want to go without. Never had these problems before, no matter how many times I enter the correct details for the accounts, it just refuses to add them.
    Yes you do. They are built into the Titan OS.

    You'll find them in the settings.
    02-15-21 02:52 PM
  13. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    Yes you do. They are built into the Titan OS.

    You'll find them in the settings.
    Got it. Thanks. Just did that and unfortunately hasn't solved the problem
    02-15-21 02:58 PM
  14. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Got it. Thanks. Just did that and unfortunately hasn't solved the problem
    Do you have your app specific passwords to use for your Outlook and Gmail accounts?
    02-15-21 03:01 PM
  15. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    Do you have your app specific passwords to use for your Outlook and Gmail accounts?
    Yes on Outlook, no on Google. i've made sure to use app passwords with the Outlook one as necessary. That isn't the problem.

    Could it be because I'm tryng to use the same BB Hub subscription on two devices I wonder?
    02-15-21 03:02 PM
  16. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Could it be because I'm tryng to use the same BB Hub subscription on two devices I wonder?
    That wouldn't be a problem.
    02-15-21 03:11 PM
  17. jackbuck93's Avatar
    jackbuck93
    Originally Posted by conite
    That wouldn't be a problem.
    Unfortunately I'm now at the stage of trying to find an alternative email client. What a mess.
    02-15-21 03:12 PM
  18. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Unfortunately I'm now at the stage of trying to find an alternative email client. What a mess.
    Outlook, Gmail, Aqua, or Nine can all do email better than the HUB anyway.
    jackbuck93 likes this.
    02-15-21 03:15 PM
  19. jackbuck93's Avatar
    jackbuck93
    Update: it miraculously started working. I didn't change anything. Weird. Thanks for the help.
    02-16-21 11:28 AM
  20. conite's Avatar
    conite
    Ambassador
    Originally Posted by jackbuck93
    Update: it miraculously started working. I didn't change anything. Weird. Thanks for the help.
    It was on a Chinese New Year break.
    jackbuck93 likes this.
    02-16-21 11:33 AM
  21. saxxman's Avatar
    saxxman
    FYI; I've run into the same situation a few times. And I found that it would work once I turned off my wireless network connection. After it was all setup it all worked fine. Just a thought?
    02-17-21 09:19 AM
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