1. mjozwiak1856's Avatar
    No e-mails coming in or out, but all other notifications working. Anybody else seeing this issue?
    11-08-21 07:14 AM
  2. JECE's Avatar
    Does this happen for all of your e-mail accounts? If you remove an e-mail account and re-add it (note that you will lose any customized settings that you may have set), does that e-mail account start working normally?
    11-08-21 08:18 AM
  3. conite's Avatar
    No e-mails coming in or out, but all other notifications working. Anybody else seeing this issue?
    Clear the cache for both HUB Inbox and Services apps, and then reboot by holding down the power button for 32 seconds.
    11-08-21 08:26 AM
  4. mjozwiak1856's Avatar
    Does this happen for all of your e-mail accounts? If you remove an e-mail account and re-add it (note that you will lose any customized settings that you may have set), does that e-mail account start working normally?
    When I try and remove and readd an email account it just says validating server settings then it just goes to the server is busy and your account can't be activated.
    11-08-21 08:59 AM
  5. mjozwiak1856's Avatar
    Clear the cache for both HUB Inbox and Services apps, and then reboot by holding down the power button for 32 seconds.
    I have done this and rebooted no luck.
    11-08-21 08:59 AM
  6. mjozwiak1856's Avatar
    I also opened a ticket with Blackberry lets see if we get any response.
    11-08-21 09:00 AM
  7. conite's Avatar
    I also opened a ticket with Blackberry lets see if we get any response.
    Who is your email provider. It's likely they moved to MFA - which the ancient HUB doesn't support. You may need to switch to app-specific passwords.
    11-08-21 09:03 AM
  8. mjozwiak1856's Avatar
    One is an old aol, and two are thru microsoft.
    11-08-21 12:22 PM
  9. conite's Avatar
    One is an old aol, and two are thru microsoft.
    There you go. App-specific passwords it is then.
    11-08-21 12:41 PM

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