bbm icon

I'm having issues with bbm, tho I'm using infinix hot note. First anytime i open bbm app the icon shows at the notification bar but once i minimize the app the icon clears off and pings won't come in until i re-open the app again before the pings starts coming in. Please what's going on?

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What phone are you using and which OS please?

Infinix hot note One. Android version is 5.1

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Find in bbm - setting - connected icon on

It is on, I suggest it's wen i have a bad network it goes off

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