1. ZACHARIA MUTENDE's Avatar
    My BB z10 keeps processing whatsapp and other apps that I try to install but it doesn't install. How can I solve the problem. Please help me

    Posted via CB10
    03-25-19 02:15 PM
  2. brookie229's Avatar
    My BB z10 keeps processing whatsapp and other apps that I try to install but it doesn't install. How can I solve the problem. Please help me

    Posted via CB10
    Basic questions. What OS are you running on which version of the Z10? Do you have "Allow apps from other sources to be installed" enabled under Settings/App Manager ?
    03-25-19 02:27 PM
  3. ZACHARIA MUTENDE's Avatar
    Os 10.3.3.2137

    Posted via CB10
    03-25-19 02:32 PM
  4. ZACHARIA MUTENDE's Avatar
    Yes it's on allow app from other sources

    Posted via CB10
    03-25-19 02:35 PM
  5. brookie229's Avatar
    Yes it's on allow app from other sources

    Posted via CB10
    Can you install and run native apps from BBW? If you can do that but cannot install android apk's then your android runtime may be borked somehow. You may have to reinstall the OS. I assume also that you have tried a hard reset of your device? Hold power key down for 12 seconds or so and reboot-- leave your device alone for 10-15 minutes-- then try again to install WA.
    03-25-19 04:26 PM
  6. ZACHARIA MUTENDE's Avatar
    Some apps do open from the BB world but other act the same as the whatsapp and other downloaded apk

    Posted via CB10
    03-25-19 08:17 PM
  7. ZACHARIA MUTENDE's Avatar
    Thanks a lot I have tried it and it worked

    Posted via CB10
    03-25-19 08:54 PM
  8. joeldf's Avatar
    Have you tried rebooting yet?
    03-25-19 08:55 PM
  9. brookie229's Avatar
    Some apps do open from the BB world but other act the same as the whatsapp and other downloaded apk

    Posted via CB10
    In this case, I would re-load your OS. Something is wacked in there!
    03-25-19 08:55 PM
  10. brookie229's Avatar
    Have you tried rebooting yet?
    ^^^^^^This.
    03-25-19 09:02 PM
  11. ZACHARIA MUTENDE's Avatar
    I did switch it off and waited for 15 min

    Posted via CB10
    03-25-19 10:45 PM
  12. joeldf's Avatar
    I did switch it off and waited for 15 min

    Posted via CB10
    Not switch off (or turn off). That just puts the phone in sleep mode.

    We are talking about a full reboot.

    2 ways.

    1. Hold the power button down until the "turn off" countdown starts, but release and select "Restart" at the bottom right.

    2. Press and hold both volume buttons down for about 15-20 seconds, as the phone cycles off, then the BlackBerry name is on screen. Let go of the buttoms when the logo disappears and the blue OS loading squircle starts.

    After it's done rebooting, and the home screen is up, wait about 10 minutes for the android runtime to fully initialize.
    03-26-19 10:51 PM
  13. Fawad Ahmed1's Avatar
    It does not work on bbz3

    Posted via CB10
    04-22-19 03:48 AM

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