Unable to connect to the internet, please try again later...

[oreca]

If the problem persists please contact your service provider.


I get this message whenever I try to view a website on the WiFi at work. I'm wondering if anyone can help me troubleshoot.

When I check for WiFi networks, it comes up and I can seemingly connect to it as at the top of the screen I have "ROGERS - admabeap". I assume this wouldn't show up if I couldn't connect. There is a WEP and I believe I have it entered correctly. Is it possible to connect to the router even tho I have the incorrect WEP?

I have checked my settings, and Data Services in Mobile Network Options is on.

In WiFi Diagnostics this is what I get:
Current Profile: admabeap
SSID: admabeap
AP MAC Addresss: 00:15:70:40:0D:40
Security Type: WEP
Association: Successful
Authentication: Successful
Local IP Address: 10.22.53.53
Signal Level: -66 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 11
Pairwise Cipher: Not Applicable
Group Cipher: Not Applicable
Gateway Address: 10.22.52.1
DHCP: Successful
Primary DNS: 10.22.52.11
Secondary DNS: 10.22.56.11
DNS suffix: (comes up but I don't want to post it)
Subnet Mask: 255.255.252.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not applicable
L3 Auth:


The WiFi logo stays gray, never gets white.

Any advice would be appreciated, if you need more info let me know and I can post it or try whatever you want.

P.S. I have done a battery pull and it didn't change anything.

[jeslokin]

Hello my friend, did you ever resolve this? I have the same symptoms. It happened rather suddenly and I don't recall experimenting with any configs.

[mandony]

in INTERNET>OPTIONS>Try switching the browsers:
INTERNET BROWSER, HOTSPOT, and usually your Carrier.

Make sure all the JAVA stuff is checked

Sometimes it is the fixed router not the phone.
Try a different location in the WIFI area.
This can be tricky to find a sweet spot.

[nwest33]

I have this same issue, not a browser issue. It's something to do with the Wi-Fi connection. I've gotten this issue when I need to enter a guest password on a open connection. I've enabled all the Java and changed the browser from IE to Hotspot to Blackberry and still get the communication error. Im assigned an IP address and DNS, Gateway and Subnet....

[siddz23]

Hello My friend, did you get this fixed? I am having exactly the same problem with Curve 8320. I am able to browse at my brother's house who has a different ISP and Wifi router. Not at my own house. What did you do to fix it?

Originally Posted by oreca

If the problem persists please contact your service provider.


I get this message whenever I try to view a website on the WiFi at work. I'm wondering if anyone can help me troubleshoot.

When I check for WiFi networks, it comes up and I can seemingly connect to it as at the top of the screen I have "ROGERS - admabeap". I assume this wouldn't show up if I couldn't connect. There is a WEP and I believe I have it entered correctly. Is it possible to connect to the router even tho I have the incorrect WEP?

I have checked my settings, and Data Services in Mobile Network Options is on.

In WiFi Diagnostics this is what I get:
Current Profile: admabeap
SSID: admabeap
AP MAC Addresss: 00:15:70:40:0D:40
Security Type: WEP
Association: Successful
Authentication: Successful
Local IP Address: 10.22.53.53
Signal Level: -66 dBm
Connection Data Rate: 54 Mbps
Status: Network acquired
Authentication Failure Reason:
Network Type: 802.11b/g
Network Channel: 11
Pairwise Cipher: Not Applicable
Group Cipher: Not Applicable
Gateway Address: 10.22.52.1
DHCP: Successful
Primary DNS: 10.22.52.11
Secondary DNS: 10.22.56.11
DNS suffix: (comes up but I don't want to post it)
Subnet Mask: 255.255.252.0
Server Domain Suffix:
Certificate: Not Applicable
Software Token: Not applicable
L3 Auth:


The WiFi logo stays gray, never gets white.

Any advice would be appreciated, if you need more info let me know and I can post it or try whatever you want.

P.S. I have done a battery pull and it didn't change anything.

[tompirlet]

I have the same problem on my BOLD! I woke up this morning, and now it's not functioning anymore :S

[ttsoldier]

I woke up this morning as well and it does not work anymore.... o_O

lol....european issue?......

[stev32k]

I'm not an expert at this, but your IP address and subnet mask do not appear to match. For an IP address beginning with 10 the subnet mask should be 255.0.0.0.

If you have access to the router you are trying to connect to check the IP address, and subnet mask to see if they match what your phone has listed. All the information you got from WiFI diagnostics should match between your phone and the router. Then look at the DHCP table and make sure your phone's MAC address and IP address also match.

I've had problems when moving from one AP to the next and sometimes the phone will not pick up all the new settings or gets confused about which router it is connecting to.

damn steve go ahead!!!!! lmao

[Fred G. Smith]

I have this problem also. When I first purchased my BB 3220, I was in an area without T-Mobil service, so I just turned it on and tried to connect at a local free WiFi spot. I worked beautifully. I w2as delighted to see how myyahoo and google were reformatted to the small screen. When I returned home (Fort Lauderdale) I installed my prepaid T-Mobile sim card and have not been able to access the internet. When I do connect to an open WiFi, I always get the message "try again later or contact your service provider: I can then use my net book and connect with no problems, so I am sure it is T-Mobile that is not letting me go online. The local T-Mobile store said I could connect to their HotSpot and could make calls using wifi, but could not connect to the internet because I did not have a data plan. Blackberry tech service was useless also.
Could the problem be "Service books"? I now show the following:
MMS Config 2.0 [WPTCP]
Wap Push Config [WAPPushCo....
Wi-Fi TCP/IP Browser [Browser.....
Wi-Fi TPC/IP Transport [WPTCP]
Any suggestions.
If I remove the sim, is there any way to restore everything the way it was before I inserted the T-Mobile sim?

Originally Posted by Fred G. Smith

I have this problem also. When I first purchased my BB 3220, I was in an area without T-Mobil service, so I just turned it on and tried to connect at a local free WiFi spot. I worked beautifully. I w2as delighted to see how myyahoo and google were reformatted to the small screen. When I returned home (Fort Lauderdale) I installed my prepaid T-Mobile sim card and have not been able to access the internet. When I do connect to an open WiFi, I always get the message "try again later or contact your service provider: I can then use my net book and connect with no problems, so I am sure it is T-Mobile that is not letting me go online. The local T-Mobile store said I could connect to their HotSpot and could make calls using wifi, but could not connect to the internet because I did not have a data plan. Blackberry tech service was useless also.
Could the problem be "Service books"? I now show the following:
MMS Config 2.0 [WPTCP]
Wap Push Config [WAPPushCo....
Wi-Fi TCP/IP Browser [Browser.....
Wi-Fi TPC/IP Transport [WPTCP]
Any suggestions.
If I remove the sim, is there any way to restore everything the way it was before I inserted the T-Mobile sim?

Your Pre Paid TMO sim card doesnt support data at all......you most certainly CANNOT use UMA/WiFi calling with a prepaid sim....you could sign up for the Flex Pay option W/O a contract which is essentially the same but with far more benefit....

[st00497]

I was trying to connect to WIFI but if doen't active on the one i am choosing from, instead i pick the one that has weak signal, ( I lived in the Hotel it has three, four router around the property) however, When it connect to other one, I still having trouble with connection, It keep says" ubable to connect to the internet , please try again later. In the problem persist please contract to your service provider. Is that becuse I don't have DATA plan, I got this phone as gifi but do not plan to apply for data plan ( 30 is too much for me)
however, if the phone have Wi fi, that means I can go on internet for free in the WI fi cover area , right ? IS anyone know what is going on and able to help me with this ? THank you so much.

[AmericanGod]

Hi,

I'm using an unlocked Bold 9000 with T-mobile . I dont have data plan. However I was able to connect to Wifi during first couple of days after I got the phone, but since yesterday I am unable to access the interenet using wifi. It is giving "Unable to connect internet. If the problem persists please contact your service provider". The wifi is perfectly alright as I can connect to that from my laptop.

I tried restarting the phone and even rebooting after pulling out the battery. That doesnt help.

Can anyone please let me know what might be the issue and how can it be resolved.

thanks.

[AEJustin1]

having same issues as you all, still can't get it to work