Can't use BB messenger with Wi-Fi connection

[JesusB93]

Hi, guys. I recently bought a Bold 9780 with a data plan to a mexican carrier named Iusacell. I have this problem: when I connect my BB to a Wi-Fi network, everything works fine but the BB messenger, it doesn't send or receive messages. Is there anyone who knows the cause of this problem and how to fix it? Thanks.

[raino]

Confirm with your carrier that you have a BIS plan or that BIS is included in your data plan. You'll need it to BBM.

[fabbur]

Hi,

I have the issue that it works with some WiFi's (e.g. Airport) but not my home WiFi. I think it is because the router's NAT service blocks certain ports for the device (Browsing works, BBM and EMail don't), hence the question:

Does anyone know which ports Blackberry Internet Service uses for EMail and BBM?

Cheers,
Fab

[MaxProfit]

I had the same problem with my home wifi.
I used the blackberry desktop app on my computer to restore an old backup of my phone. I used the custom restoration because I didn't want everything to revert back to old settings.My Wifi works perfect now.

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