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  1. anicholas7#CB's Avatar
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    Default What is up with Verizon Tech Support

    I called them today to complain about my Storm 9530 dimming when transitioning from portrait to lancscape mode. I am currently on OS 5.0.0.328
    I was about to ask if there is going to be a solution to this anytime soon because if not I will revert back to the 5.0.0.419 OS which has been out from MTS and now Bell Mobility. Well, before I could go into this she says and I quote," I have not heard of this problem happening on these phones before". ARE YOU KIDDING ME!!!!!!!!!!!!
    How in the world can she not know this. I then explained that on Crackberry it seems this is a huge problem with this OS release as well as the previous release. Well she ask if I would like to do a total wipe on the phone and then reinstall the OS as this should help. Sure why not waste my time. So I wipe, reinstal and everything is fine now. NOT!!!!!!!!!!!!!!!!!!!!
    So now they are going to send me another phone to try. I am afraid to get another phone as I hear horror stories about these refurb phones having other problems when they arrive and the rest of my phone works great.
    Has anyone had this issue resolved by getting a replacement phone.
    If so please post so I know wheather its worth it or not to swap phones.
  2. greasyginzo's Avatar
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    Yea the screen dimming thing is annoying as ****...just something else they need to fix
  3. pkcable's Avatar


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    It's a bug that needs to be fixed. Verizon ALWAYS tells you it's the first they ever heard of it. New phone is not going to help.
  4. amavit's Avatar
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    Nope, it's a problem with .328 I believe.
    Quote Originally Posted by pkcable View Post
    And BTW Amavit, your signature says your a chick, but to me you look more like a cup of coffee. Or maybe Latte!
    Running: Official 5.0.0.419 Glowing/pop up keys are awesome
  5. sorlipm's Avatar
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    Quote Originally Posted by anicholas7 View Post
    I called them today to complain about my Storm 9530 dimming when transitioning from portrait to lancscape mode. I am currently on OS 5.0.0.328
    I was about to ask if there is going to be a solution to this anytime soon because if not I will revert back to the 5.0.0.419 OS which has been out from MTS and now Bell Mobility. Well, before I could go into this she says and I quote," I have not heard of this problem happening on these phones before". ARE YOU KIDDING ME!!!!!!!!!!!!
    How in the world can she not know this. I then explained that on Crackberry it seems this is a huge problem with this OS release as well as the previous release. Well she ask if I would like to do a total wipe on the phone and then reinstall the OS as this should help. Sure why not waste my time. So I wipe, reinstal and everything is fine now. NOT!!!!!!!!!!!!!!!!!!!!
    So now they are going to send me another phone to try. I am afraid to get another phone as I hear horror stories about these refurb phones having other problems when they arrive and the rest of my phone works great.
    Has anyone had this issue resolved by getting a replacement phone.
    If so please post so I know wheather its worth it or not to swap phones.
    not all techs read crackberry BTW, so maybe she hasnt heard of it, BTW rim makes the software, go to thier website and see if they have a fix
  6. Super_Mario's Avatar
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    Quote Originally Posted by anicholas7 View Post
    I called them today to complain about my Storm 9530 dimming when transitioning from portrait to lancscape mode. I am currently on OS 5.0.0.328
    I was about to ask if there is going to be a solution to this anytime soon because if not I will revert back to the 5.0.0.419 OS which has been out from MTS and now Bell Mobility. Well, before I could go into this she says and I quote," I have not heard of this problem happening on these phones before". ARE YOU KIDDING ME!!!!!!!!!!!!
    How in the world can she not know this. I then explained that on Crackberry it seems this is a huge problem with this OS release as well as the previous release. Well she ask if I would like to do a total wipe on the phone and then reinstall the OS as this should help. Sure why not waste my time. So I wipe, reinstal and everything is fine now. NOT!!!!!!!!!!!!!!!!!!!!
    So now they are going to send me another phone to try. I am afraid to get another phone as I hear horror stories about these refurb phones having other problems when they arrive and the rest of my phone works great.
    Has anyone had this issue resolved by getting a replacement phone.
    If so please post so I know wheather its worth it or not to swap phones.
    Verizon develops RIM software? Call RIM and pay for their support.
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  7. i_hiker's Avatar
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    Quote Originally Posted by supermario28 View Post
    Verizon develops RIM software? Call RIM and pay for their support.
    That's kind of passing the buck, isn't it? If I sell and install a Blu-ray DVD player and it will not play a specific DVD or if I program automation in a client's house, I do not refer the client back to the manufacturer for service. I take care of the client. If VZW sells a device and does not work properly on a VZW approved OS, VZW needs to take responsibility. We are not buying our devices from RIM, Motorola, or whoever. We are buying from VZW and they need to hold the munufacturer accountable for product failure.

    Posted from my CrackBerry at wapforums.crackberry.com
  8. Super_Mario's Avatar
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    Quote Originally Posted by i_hiker View Post
    That's kind of passing the buck, isn't it? If I sell and install a Blu-ray DVD player and it will not play a specific DVD or if I program automation in a client's house, I do not refer the client back to the manufacturer for service. I take care of the client. If VZW sells a device and does not work properly on a VZW approved OS, VZW needs to take responsibility. We are not buying our devices from RIM, Motorola, or whoever. We are buying from VZW and they need to hold the munufacturer accountable for product failure.

    Posted from my CrackBerry at wapforums.crackberry.com
    But if he is upset with a Tech rep for VZW because she does not read Crackberry and has no idea of certain software issues, he can go to the source. Because if you read his post, VZW did take care of it, by giving him another phone.
    My opinon is mine and mine alone. If you don't like it, go to Match.com and find someone who cares.
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  9. ComfortablyNumb's Avatar
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    Quote Originally Posted by i_hiker View Post
    That's kind of passing the buck, isn't it? If I sell and install a Blu-ray DVD player and it will not play a specific DVD or if I program automation in a client's house, I do not refer the client back to the manufacturer for service. I take care of the client. If VZW sells a device and does not work properly on a VZW approved OS, VZW needs to take responsibility. We are not buying our devices from RIM, Motorola, or whoever. We are buying from VZW and they need to hold the munufacturer accountable for product failure.

    Posted from my CrackBerry at wapforums.crackberry.com
    Yet again, Verizon didn't develop the software.. so why should the techs have to try and find a fix for the software issue? Vzw doesn't have people that develop RIM's software. Just because they officially released an OS doesn't mean isht. All they did was take the best, newest software version from RIM and make it available to the public so that they can upgrade the OS without voiding their warranty. If you don't like the fact that the screen dims in landscape, call rim and b**** because no one at verizon has a software patch to fix it... not unless RIM gives them one to release. That's the way it is whether you like it or not. Sorry to break the news because appearantly you missed that.
    If I turn into another. Dig me up from under what is covering the better part of me. Sing this song. Remind me that we'll always have eachother when everything else is gone.
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    .419 dont dim anymore
    OS v5.0.0.886 Hybrid
  11. Wireless Vet's Avatar
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    Quote Originally Posted by anicholas7 View Post
    I called them today to complain about my Storm 9530 dimming when transitioning from portrait to lancscape mode. I am currently on OS 5.0.0.328
    I was about to ask if there is going to be a solution to this anytime soon because if not I will revert back to the 5.0.0.419 OS which has been out from MTS and now Bell Mobility. Well, before I could go into this she says and I quote," I have not heard of this problem happening on these phones before". ARE YOU KIDDING ME!!!!!!!!!!!!
    How in the world can she not know this. I then explained that on Crackberry it seems this is a huge problem with this OS release as well as the previous release. Well she ask if I would like to do a total wipe on the phone and then reinstall the OS as this should help. Sure why not waste my time. So I wipe, reinstal and everything is fine now. NOT!!!!!!!!!!!!!!!!!!!!
    So now they are going to send me another phone to try. I am afraid to get another phone as I hear horror stories about these refurb phones having other problems when they arrive and the rest of my phone works great.
    Has anyone had this issue resolved by getting a replacement phone.
    If so please post so I know wheather its worth it or not to swap phones.

    So you are using a software version not supported by Verizon and you chastise someone because they don't read Misinformation Central OOOOPS. I mean Crackberry. Now who is the joke?

    Posted from my CrackBerry at wapforums.crackberry.com
  12. mawint's Avatar
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    .328 is the current software for the storm.

    Posted from my CrackBerry at wapforums.crackberry.com
  13. anicholas7#CB's Avatar
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    I certainly didn't mean to start a war here. I was actually just looking for an answer to whether or not anyone has had a storm 9530 replaced recently that fixed the dimming issue with th 5.0.0.328 OS.
    Now as far as who should be there for me when I have a problem with my phone it is VERIZON. They are the ones who are supposed to be trained to handle these problems and if needed replace the phone. I send Verizon money every month not RIM. If I called RIM and told them I had an issue with my phone they would direct me to call my carrier anyway.
    I was amazed that the tech from Verizon didn't know about this issue because its nothing new. It was here since 2 upgrades ago and its still not fixed. I understand that not everyone reads Crackberry but maybe they should. If their tech department has to give clearance before Verizon will release an update for the phone then they should now what its faults are.
  14. anicholas7#CB's Avatar
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    Quote Originally Posted by DUKDIKz View Post
    .419 dont dim anymore
    True but .419 don't do speed dial either.
  15. jc8206's Avatar
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    Vzw is a joke! Before I bought my storm I called vzw to ask some questions about the device and they transferred me to a blackberry "expert" my question was if the apps you bought for the device were stored on the Sd card, he said yes they are stored on the card so if you buy a 16 gig card then you will have more room for apps. Hmmmm...............yet another example that the vzw reps have no idea what the **** they are talking about.
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  16. Super_Mario's Avatar
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    Quote Originally Posted by jc8206 View Post
    Vzw is a joke! Before I bought my storm I called vzw to ask some questions about the device and they transferred me to a blackberry "expert" my question was if the apps you bought for the device were stored on the Sd card, he said yes they are stored on the card so if you buy a 16 gig card then you will have more room for apps. Hmmmm...............yet another example that the vzw reps have no idea what the **** they are talking about.
    Yup mmm hmm, that's right, one person means ALL of VZW reps are dumb. That kind of generalized statement shows how smart you are. That must mean everyone in your city is stupid too.
    My opinon is mine and mine alone. If you don't like it, go to Match.com and find someone who cares.
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  17. tsguy52's Avatar
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    Quote Originally Posted by jc8206 View Post
    Vzw is a joke! Before I bought my storm I called vzw to ask some questions about the device and they transferred me to a blackberry "expert" my question was if the apps you bought for the device were stored on the Sd card, he said yes they are stored on the card so if you buy a 16 gig card then you will have more room for apps. Hmmmm...............yet another example that the vzw reps have no idea what the **** they are talking about.
    What's your profession? Don't lie.. we know this is the internet and your intent is to look cool in front of your cyber buddies, but really - what do you do for a living?

    Then ask yourself - when you first started that job did you know everything? Did you ever make a mistake? (if you say no, then you're lieing)

    Put that in perspective and then call your entire company a joke, because you are human and you can be wrong every now and then.
  18. lastraid's Avatar
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    Quote Originally Posted by jc8206 View Post
    Vzw is a joke! Before I bought my storm I called vzw to ask some questions about the device and they transferred me to a blackberry "expert" my question was if the apps you bought for the device were stored on the Sd card, he said yes they are stored on the card so if you buy a 16 gig card then you will have more room for apps. Hmmmm...............yet another example that the vzw reps have no idea what the **** they are talking about.
    I find you statement interesting. All the apps purchased from appworld I have, are stored on my sd card. They are archived, but there. This is done so you can reinstall an app quickly after you wipe a device.

    So was this rep far from wrong? I do not think so. Even if you put all your apps on an SD card, you have never been run them from there.

    Tables turned? maybe or maybe not.
    RACECAR spelled backwards is RACECAR

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  19. i_hiker's Avatar
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    Quote Originally Posted by supermario28 View Post
    But if he is upset with a Tech rep for VZW because she does not read Crackberry and has no idea of certain software issues, he can go to the source. Because if you read his post, VZW did take care of it, by giving him another phone.
    I was specifically taking about your quote.
  20. i_hiker's Avatar
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    Quote Originally Posted by ComfortablyNumb View Post
    Yet again, Verizon didn't develop the software.. so why should the techs have to try and find a fix for the software issue? Vzw doesn't have people that develop RIM's software. Just because they officially released an OS doesn't mean isht. All they did was take the best, newest software version from RIM and make it available to the public so that they can upgrade the OS without voiding their warranty. If you don't like the fact that the screen dims in landscape, call rim and b**** because no one at verizon has a software patch to fix it... not unless RIM gives them one to release. That's the way it is whether you like it or not. Sorry to break the news because appearantly you missed that.
    Right...VZW did not develop the software. But, VZW deems this software fit enough to sell...correct? After all, what good is a Blackberry without an OS. Or is VZW selling a device they know has a problematic OS and not being up front about it? Storm anyone?

    Let me say I DO NOT think it is the job of CS or tech support to fix a faulty OS. I DO think it is VZW's responsibility to sell a product that the buying public can rely on and not be referred to the company that developed the software when there is a problem. I have lost count of how many times I have read in these threads about referring someone to RIM about a software issue. We're not RIM customers, we're VZW customers. Also, isn't there a "vendor file" in that software that says "VZW"?

    If my Curve 8330 is representative, there is no way VZW makes available the "best, newest software version" to us. OS 4.5.0.138 on an 8330...pos. The "latest" OS for the 8330 (.175) has a chirp in the background when you talk on the phone. There are guys on this site doing a better job with piecing together a hybrid OS than RIM and VZW can put together.

    The problem is not CS or tech support. Personally, I respect the effort you guys (and gals) put forth from the trenches. I do not respect the position your company (VZW) sometimes puts you in. As I see it, the problem is how VZW (and maybe the mobile industry as a whole) brings a product to market that is only partially ready to be sold to the buying public. The newest, latest device is sold at a premium and is then debugged by those paying the most for it, with your help. But if there is an OS issue, call RIM.

    In my company, I have a specialist for everything that we do. For various reasons, there are products that I won't support and services that I won't provide. Maybe VZW needs a RIM OS support team. With all their money, they could do it. When I was growing up my Dad always said, "son, if you're going to do something, do it right or don't do it at all." When it comes to dealing with BB OS issues, VZW is not doing it right, they're passing the buck if the answer is call RIM with an OS issue.
  21. Wireless Vet's Avatar
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    Quote Originally Posted by anicholas7 View Post
    Now as far as who should be there for me when I have a problem with my phone it is VERIZON. They are the ones who are supposed to be trained to handle these problems and if needed replace the phone. I send Verizon money every month not RIM. If I called RIM and told them I had an issue with my phone they would direct me to call my carrier anyway.
    There is no stipulation saying that you have to buy a phone from a VZW store, website, or rep over the phone to have service with them. It simply has to have the VZW symbol on it. I have recently been in to an AT and T and Sprint Store, with no tech support whatsoever. Techs are there as a COURTESY to the customers. They are trained on devices made by other manufacturers, not by VZW.
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    Quote Originally Posted by jc8206 View Post
    Vzw is a joke! Before I bought my storm I called vzw to ask some questions about the device and they transferred me to a blackberry "expert" my question was if the apps you bought for the device were stored on the Sd card, he said yes they are stored on the card so if you buy a 16 gig card then you will have more room for apps. Hmmmm...............yet another example that the vzw reps have no idea what the **** they are talking about.
    LoL ..........................
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  23. sorlipm's Avatar
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    So. if i buy my laptop at HP and my software crashes do i call them or Microsoft??
    Not only that ALL OSs since 1981 when DOS 1 was released have been debugged by the public, thats why we are at WIN 7
  24. superebear's Avatar
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    i am running the .328 OS and i don't have that problem. Guess its cuz i must be super cool. i'd rather have to deal with a dimming screen then go back to .65
  25. akiva7777's Avatar
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    wow..... all the posts i could quote........
    1. vzw doesnt make the os, we are given the os. these patches are meant to fix issues.....right? were some of the issues with the older os's fixed? hmmm. i seem to take less calls for the .328, so to me, it seems like issues are getting fixed. slowly perhaps, but getting fixed.
    2.all these people comming up with hybrids, and leaked os's and running them........ right, you do this to your device wand then whine and cry to vzw techs like whiney little b****'s when you brick your devices. I understand that some of you guys know what you are doing, and probably know more than i about how to throw togather an os.....SOME of you guys.
    3. you know about your phones. you have one or two to know about..... they are always in your hand. you are always doing the research and the work to make them better....... me? i get to know a little bit about a lot of devices....... from the S2 all the way down, the droids, the q9c's the htc. the samsungs, the air cards, the mini's, the win moblies, the ******** palms...... and not just the devices, but the software, sync clients, and the os's for all that. you count the devices and the software, and all the tools, and apps, and accessories I dont have the fingers. a lot of times, we have the knowledge bases to draw from, and experience.

    put all that together into a job where the turn over is high, and this is what you get.

    to the op, the os fix will come, and you make a good point. the more people complain about a legit problem, the faaster it will be fixed. Im not sure about the clnr that you were shipped. some DO have issues, i would test the device extensivly before accepting it, you MAY be trading out a minor annoyence for some bigger problems.

    every one wants to turn this into a flame, what ever.........

    rant only half done, but im wastin my time. im done.
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