Verizon Tours being replaced with Bolds

[drjones890]

man, well... I tried again, finally received this browned boxed...replacement Tour.. I mean, give me a break, I tried several times, got my hopes up and failed epically. Oh well, guess I'll just have to wait out my upgrade because they aren't doing that any more for me... and I'm in PA (central pa)

[mel0fan]

Originally Posted by drjones890

man, well... I tried again, finally received this browned boxed...replacement Tour.. I mean, give me a break, I tried several times, got my hopes up and failed epically. Oh well, guess I'll just have to wait out my upgrade because they aren't doing that any more for me... and I'm in PA (central pa)

If you were expecting a bold in that brown box, don't be surprised you got a Tour. Unless you are told that you are going to be receiving a bold by a rep over the phone, you aren't getting one. People with legitimate problems like myself received Bolds if you calmly explained your situation to a nice rep and from what I've read most swap outs for Bolds were because of trackball problems.

[onemanarmy]

My first FRU had a small green dot sticker & a white dot sticker below that with the letters CPO in the battery compartment . I had to call in for a replacement because the one I received shipped with a bunch of scratches and had a faulty trackpad. I just received a second FRU and this time It just has a white dot sticker that says NB 9/10. What do these sticker indicate and Is there any difference between the two devices or are they just your typical FRU?

[sigtwenty]

verizon is not replacing tours with bolds at all right now. i just had my tour replaced 2 times in 2 days.

if you are on number 3 or more, they will give you a curve 8530 as a replacement new device. i asked specifically about this. they also give the same phone as a bold replacement as well if the refubs are crapping out. the bold however, is a certified like new not a refurb yet. at least the 2 that i got as well in 2 days! (first one was wrong phone sent and new one is good)

i did however, get my tour replaced with a storm 2 for no charge, no contract and no upgrade extension required.

they are crap devices as refurbs. if my original new one didnt have trackball issues it would probably still be working today. that thing never failed me other than the ball.

[johntkong]

Originally Posted by drm2blv

Sounds like a good time to pull the parent card and take that Bold and give the son your Tour.

But yes, many are reporting this shortage, they are probably trying to push the Bold so they can put the Tour issues in the past.

I love it! I was just thinking the same thing Btw, the Bold is a great phone.

[cassith]

I noticed that when I was replacing my Tour for the 4th time the other day. I never outright asked for a new model, but they were NOT offering any other solutions other than getting a fru Tour- even when I escalated to a tech 2(?) They just kept saying "Your not due for an upgrade until blah blah blah. Sorry blah blah blah.....".

I think I might take it to a Verizon store and see what they say...

Originally Posted by sigtwenty

verizon is not replacing tours with bolds at all right now. i just had my tour replaced 2 times in 2 days.

if you are on number 3 or more, they will give you a curve 8530 as a replacement new device. i asked specifically about this. they also give the same phone as a bold replacement as well if the refubs are crapping out. the bold however, is a certified like new not a refurb yet. at least the 2 that i got as well in 2 days! (first one was wrong phone sent and new one is good)

i did however, get my tour replaced with a storm 2 for no charge, no contract and no upgrade extension required.

they are crap devices as refurbs. if my original new one didnt have trackball issues it would probably still be working today. that thing never failed me other than the ball.

[sigtwenty]

i can tell you right now that a store wont do a dam thing other than hand you a fru. i couldnt even get frus from my local store because they couldnt "duplicate" my problem.

i called tech support, no questions asked i got new frus for both my bold and my tour. i had to send both back and get 2 more lol.

i sent verizon a very long winded email about how bad frus are, how much i spend a month times how many years i have had them (over 10) and how many replacements i have had, and so on and so on and so on and so on etc. eventually they caved in and handed me a new phone.

you have to have at least 3 replacements within a certain amount of time, i think 6 months or so. maybe 12 not sure about that...but....according to the tech i asked AFTER i placed my FRU orders and not before to sound like im asking for a new device, he said both devices (tour/bold) will get curve 8530's as a new device.

my situation with verizon is one of extreme hatred and is well documented over the past 4 years at the least. i tend to get things pretty easy out of them compared to other non corporate, non high tier customers. in fact, i was incredibly surprised that in my email, since i demanded they do a storm 2 or a bold 9650 for no charge, no contract and no upgrade extension required, that they actually did it, and didnt even question me either. my email as also, if printed on paper, probably 3 pages long.

ill admit, over the past 6-9 months, calling customer care has actually been a breeze. last year when i called to complain that i never got my rebates, i had to spend 3 hours on the phone screaming at people during the last hour before i actually got someone that gave me a credit on my bill for the missing rebate. last week, i called about my missing rebate and after about 30 minutes on the phone (mostly on hold so the rep can research), i got the 100 rebate credited to my account. amazing how much easier they have been to talk to. i have not felt the even slightest need to have to raise my voice to them to get something done that should be done compared to a year ago, the only way to get something done was to start screaming when the reps were being stupid as soon as they answered....(example: hi ms rep, im calling because my phone is not working........rep: oh, so your bill is messed up? let me check your usage!)...that kind of stupidity.

maybe the weekly nasty emails condemning their phone reps as being useless hootrat morons finally got to someone higher that actually did something....and im sure i was not the only one.