Things that customers say that just make us laugh???

[IDsweetcheeks]

have you seen the youtube video
Sales guy vs Tech dude: the website is down????

LMAO

[talarogue77]

Love this clip! Seriously though, this thread made my day!!

What about when a customer calls in...WITHOUT the device in question. "So you can't just press a button to make it work?!" ..uh yeah, sorry 'bout that. There is no "fix it" button.

"My 'wee-fy' is not working anymore"
*silence...thinking what the **** is 'wee-fy'...oh wi-fi!*

Originally Posted by angelalynn79

Sorry to go off topic but it's not really that off topic actually.

Each one of you really needs to check out the IT Crowd, it's a BBC Series...

Here's a clip I think you'll really love:

YouTube - IT Crowd: truest moment ever!

[ambeyrae]

Originally Posted by Weekendbum

"Okay can you go ahead and take the battery out of the phone you're having problems with."
"Sure."
*Click*

I cannot tell you how many times this has happened....and that is still after I ask if they are on the phone they are having trouble with.

[talarogue77]

Idk about you guys, but with ATT the recording specifically says "If you are calling from the device please call from a different phone". And YET customers STILL call in from the device in question. And when you ask for an alt number to contact them.."Oh, I'm driving.." Really though...so you are going to drive, talk to me, AND be able to check settings on the phone. Good luck with that buddy! lol

Originally Posted by ambeyrae

I cannot tell you how many times this has happened....and that is still after I ask if they are on the phone they are having trouble with.

[lastraid]

Originally Posted by talarogue77

Idk about you guys, but with ATT the recording specifically says "If you are calling from the device please call from a different phone". And YET customers STILL call in from the device in question. And when you ask for an alt number to contact them.."Oh, I'm driving.." Really though...so you are going to drive, talk to me, AND be able to check settings on the phone. Good luck with that buddy! lol

And then you hear Crunch and ah SH*T

[exmeaguy]

As someone posted on Crackberry in one of the forum threads, people should not buy a phone that is smarter than they are.

I have always received excellent support when I have gone into a Verizon office. Keep up the good work.

[talarogue77]

True story. In order to own a SMART phone, you need to be SMART.

Originally Posted by exmeaguy

As someone posted on Crackberry in one of the forum threads, people should not buy a phone that is smarter than they are.

I have always received excellent support when I have gone into a Verizon office. Keep up the good work.

[driftingstarr]

Originally Posted by heather.law

have you seen the youtube video
Sales guy vs Tech dude: the website is down????

LMAO

That is the funniest video I've seen in a long time!

The desktop was 'reset' using a picture. How dumb can you get!

[scurvydlicious]

"I lost my phone and it's powered off, can you turn it on and turn on the GPS and locate the phone for me?"

"Someone just called me from a private number, can you trace it for me?"

[audioliquor]

Originally Posted by angelalynn79

Sorry to go off topic but it's not really that off topic actually.

Each one of you really needs to check out the IT Crowd, it's a BBC Series...

Here's a clip I think you'll really love:

YouTube - IT Crowd: truest moment ever!

the video's pretty funny! thanks!

i don't work as a CSR (thank god!) and i can understand how frustrating the job can be. there are wayyyy too many self-righteous/stupid/lazy people out there who think that because they pay a fee every month they can expect their phones to do their laundry for them. or that they can yell at other human beings. whenever i call i try to be courteous and prepared (have my freakin' bill in front of me for example). it's just common sense... but common sense isn't that common anymore...

anyhooo... thanks for the hard work guys and for putting up with stupid people!! and thanks for the funny thread!

[IDsweetcheeks]

Originally Posted by driftingstarr

That is the funniest video I've seen in a long time!

The desktop was 'reset' using a picture. How dumb can you get!

Every time I see it... I get to rolling... I showed it to my dad who works T3 support for Qwest DSL...
Ive never seen a 60yr old man laugh so hard.

[MrBigDeal]

I don't know about you guys, but I get this one way too much.

When a customer comes in wanting to return their micro sd card, I ask them why and they say it doesn't fit.
I give a little laugh and tell them that it does, and thats when it gets to two different scenarios.. They will either yell and get furious claiming that I am calling them a liar, or just be like "how?".
I then proceed to show them how to take the micro sd card out of the adapter so it can go in the phone...

Completely dumbfounded after that.

[bs1two]

Originally Posted by exmeaguy

As someone posted on Crackberry in one of the forum threads, people should not buy a phone that is smarter than they are.

I have always received excellent support when I have gone into a Verizon office. Keep up the good work.

VZW would only have about half of the customers if this were the case!

[IDsweetcheeks]

IQ test required

[simplycomplex]

i've heard everything

-I cant hear anyone on my phone
---did you take the plastic cover off

-my phone wont ring it only vibrates
---did you know you have the vibrate sound profile on

-my phone wont hold a charge
--how often do you use the phone & how often do you charge it
-i use it all day long and i charge it 2x a week

-my phone wont get on the internet
--did you click on the internet browser icon?
-ummmm no


I could go on and on lol