Screw you Verizon

techman4112 · Thread Author #1 01-06-2011, 10:41 AM

Apparently, I'm stuck with a $300 phone for a month since I ported my number to another carrier the day after my new billing cycle started. That also means they will charge me the bill for that month as well. I was told otherwise by a rep before I ported my number.

So great, I can't even sell my phone now until the 25th of this month while my supposed to be disconnected line is frozen in their systems until the 25th. Screw you Verizon.

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ucsdgirl04 · #2 01-06-2011, 10:50 AM

Quote:

Originally Posted by techman4112

Apparently, I'm stuck with a $300 phone for a month since I ported my number to another carrier the day after my new billing cycle started. That also means they will charge me the bill for that month as well. I was told otherwise by a rep before I ported my number.

So great, I can't even sell my phone now until the 25th of this month while my supposed to be disconnected line is frozen in their systems until the 25th. Screw you Verizon.

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do you have the name of the rep? if you do, take it to management and tell them who told you what. because it isn't your fault you were given bad information. in my experience (even though I'm a tmobile user), they will try to correct it by waiving any extra charges. that is, if verizon decides to provide good customer service!

good luck!

techman4112 · Thread Author #3 01-06-2011, 11:18 AM

The rep never gave me his name

They said the only way I could cancel the line completely to have someone else use the phone was to pay the bill for this month ($96). Why should I do that when the line has only been active (without my notice) for a week? Verizon just loves to milk money out of their customers. I'm glad I have service with other carriers in my state.

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techman4112 · Thread Author #4 01-06-2011, 11:41 AM

You think there's anyway I can get out of paying them $96 for this month. My new cycle started around Christmas and I haven't even used the phone since I sold it then. This sucks :/

sjsjr · #5 01-06-2011, 11:47 AM

This is one reason why I always keep a garbage flip phone around. If I want to cancel a line or port a number and sell my phone I activate the garbage phone on that line and that releases the phone I want to sell immediately and there is no need to wait. You just have to swap the ESN before you start the port process or cancel the line. I think it still works this way.

As for your bill issue. I am sure that even if you did have to pay for the month you would be reimbursed for the time after your phone was canceled. I don't know how that works though.

techman4112 · Thread Author #6 01-06-2011, 11:57 AM

Quote:

Originally Posted by sjsjr

This is one reason why I always keep a garbage flip phone around. If I want to cancel a line or port a number and sell my phone I activate the garbage phone on that line and that releases the phone I want to sell immediately and there is no need to wait. You just have to swap the ESN before you start the port process or cancel the line. I think it still works this way.

As for your bill issue. I am sure that even if you did have to pay for the month you would be reimbursed for the time after your phone was canceled. I don't know how that works though.

another rep I spoke to said if I pay the bill for this month then my service with them will cancel completely. Here's the thing though. I paid a $400 deposit when I joined Verizon. Can they just take the money out of the deposit + the ETF and just mail me whatever is left?

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sjsjr · #7 01-06-2011, 12:05 PM

I wish I could help you but I don't know. I don't know any reps I could ask either. You could always call VZW again and ask them if that is possible. It would make sense but with company policies on refunds and such it may not be possible. You can even ask them if it is possible to swap that ESN now so that who ever bought you phone can have it activated. I know Best Buy gave me a "dummy" ESN for a line I have that I didn't want to cancel but use for a rolling upgrade. Maybe they can even do that for you?

Hopefully one of the VZW reps that post here can give you some actual answers and good luck to you. It shouldn't be this complicated to cancel a line of service but if you are patient I am sure it will all work out.

supermario28 · #8 01-06-2011, 12:30 PM

Quote:

Originally Posted by sjsjr

This is one reason why I always keep a garbage flip phone around. If I want to cancel a line or port a number and sell my phone I activate the garbage phone on that line and that releases the phone I want to sell immediately and there is no need to wait. You just have to swap the ESN before you start the port process or cancel the line. I think it still works this way.

As for your bill issue. I am sure that even if you did have to pay for the month you would be reimbursed for the time after your phone was canceled. I don't know how that works though.

^^^^^Great idea.^^^^^
If you activate a different phone on your line then your X wouldn't be in hold up. But this is a classic case of "you don't read what you sign."

Quote:

Can I Take My Wireless Phone Number to Another Carrier?

You may be able to take, or "port," your wireless phone number to another carrier. If you port a number from us, we'll treat it as though you asked us to cancel your Service for that number. After the porting is completed, you won't be able to use our service for that number, but you'll remain responsible for all fees and charges through the end of that billing cycle, just like any other cancellation.If you're a Prepaid customer, you won't be entitled to a refund of any balance on your account. If you port a number to us, please be aware that we may not be able to provide some services right away, such as 911 location services. You don't have any rights to your wireless phone number, except for any right you may have to port it.

techman4112 · Thread Author #9 01-06-2011, 01:04 PM

Quote:

Originally Posted by supermario28

^^^^^Great idea.^^^^^
If you activate a different phone on your line then your X wouldn't be in hold up. But this is a classic case of "you don't read what you sign."

Yeah they already told me about it being on the terms of service. But the ***** rep I spoke to that day told me that my account would be disconnected and the ETF will be deducted from my security deposit once I port my number over to Tmobile. Obviously that didn't happen so it's hid fault for giving me false information.

I just called again and the rep I spoke to said that even if I paid the bill for this cycle today the line would still remain active until the end of the cycle yet the rep I spoke to earlier said as soon as I paid the bill the ETF would go into affect and I would be mailed whatever is left.

So yeah these reps are giving me false info and because of that I'm stuck with a $300 brick until my line is canceled. Maybe I should speak with a supervisor because these reps suck.

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Wireless Vet · #10 01-06-2011, 01:07 PM

Quote:

Originally Posted by techman4112

Screw you Verizon.

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Enjoy your new carrier!

supermario28 · #11 01-06-2011, 01:10 PM

Quote:

Originally Posted by techman4112

Yeah they already told me about it being on the terms of service. But the ***** rep I spoke to that day told me that my account would be disconnected and the ETF will be deducted from my security deposit once I port my number over to Tmobile. Obviously that didn't happen so it's hid fault for giving me false information.

I just called again and the rep I spoke to said that even if I paid the bill for this cycle today the line would still remain active until the end of the cycle yet the rep I spoke to earlier said as soon as I paid the bill the ETF would go into affect and I would be mailed whatever is left.

So yeah these reps are giving me false info and because of that I'm stuck with a $300 brick until my line is canceled. Maybe I should speak with a supervisor because these reps suck.

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Your best bet is to activate another phone to the line. You can talk to a supervisor, but since it is part of the cancellation process, they may tell you the same thing.

techman4112 · Thread Author #12 01-06-2011, 01:11 PM

Quote:

Originally Posted by Wireless Vet

Enjoy your new carrier!

Faster data and great coverage in my city. Since I only travel once a year I can't complain.

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techman4112 · Thread Author #13 01-06-2011, 01:12 PM

Quote:

Originally Posted by supermario28

Your best bet is to activate another phone to the line. You can talk to a supervisor, but since it is part of the cancellation process, they may tell you the same thing.

I don't have another Verizon phone. Maybe I should go buy a flip phone from walmart or somethin.

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supermario28 · #14 01-06-2011, 01:20 PM

Quote:

Originally Posted by techman4112

I don't have another Verizon phone. Maybe I should go buy a flip phone from walmart or somethin.

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You can not activate a prepaid phone on your line until it has been active for 6 months with prepay service.