1. katesbb's Avatar
    Within the 14 day exchange window, can a new (upgrade) phone be exchanged for a pre-order of a Z10?

    Or can an exchange only be for a phone physically available at the store?
    02-28-13 11:33 AM
  2. kpxstar9's Avatar
    Within the 14 day exchange window, can a new (upgrade) phone be exchanged for a pre-order of a Z10?

    Or can an exchange only be for a phone physically available at the store?
    You would have to return the original device then process the pre-order
    katesbb likes this.
    02-28-13 11:38 AM
  3. katesbb's Avatar
    You would have to return the original device then process the pre-order
    Ah, but then the upgrade is lost... pre-order would then be full price, as far as I know.
    02-28-13 11:42 AM
  4. kpxstar9's Avatar
    Ah, but then the upgrade is lost... pre-order would then be full price, as far as I know.
    No. The upgrade it still there. Everything gets rolled back if you do a straight return
    02-28-13 11:43 AM

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