E-Mail Delay

**setrusko** · 04-15-2009, 06:43 AM

Ever since the BIS outage earlier this week, my e-mail seems to be delayed on my BB by about 2-15 minutes (compared to when I receive it on my PC e-mail client). Prior to the BIS outage, the delay was about 2-10 seconds. Nothing has changed on my end and I've tried re-sending my Service Books and re-creating the e-mail account on the BIS site.

Is anyone else having this problem?

Thanks,
Scott

**Iceman** · 04-15-2009, 06:45 AM

No problems here Scott...

**berryfit** · 04-15-2009, 07:03 AM

As far as I know BIS email receipts are up to 20 mins from time sent. BIS mail is set up to do mail sends ever 15 to 20 mins, although since the outage my mail has actually gotten to me much much quicker!

Gmail though is supposedly instantaneous.

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**ok4a56** · 04-15-2009, 11:51 AM

No issues with my 5 emails.

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**John Yester** · 04-15-2009, 01:07 PM

Originally Posted by berryfit

As far as I know BIS email receipts are up to 20 mins from time sent. BIS mail is set up to do mail sends ever 15 to 20 mins, although since the outage my mail has actually gotten to me much much quicker!

Gmail though is supposedly instantaneous.

Posted from my CrackBerry at wapforums.crackberry.com

This is a great read

Originally Posted by Sith_Apprentice

One of the common questions among new users is the seeming delay in receiving email on the BlackBerry handheld. Users see that the email hits their web service, and is not instantaneously on their device.

Unlike other PDAs, the BlackBerry device does not log into your email account for you, and check for new messages. This pull type email is best related to having a Post Office box. It requires physical action on your part to go and check your mail. You have to get up, drive in your car to the PO Box location, open it up, check for new mail, get back in your car, and drive home. All this time you are expending time and energy. What happens if you are unable to check the box due to the store/post office being closed? You have to wait until the next chance you get, and then check. As you can see this is not a very time/energy efficient way of doing things.

On the other hand, if you had someone to bring your mail to you, a Postal worker wouldn’t that be a better alternative? All you have to do is sit at home and when the mail arrives you have it. No need to do anything, no need to go anywhere else. This is how the BlackBerry architecture works.

When you integrate your email accounts via the device or the web portal, RIM’s servers store that email address and password. They use a static IP connection to connect to your existing mail box and check for new mail. For the most part, the BIS does not stay connected continuously to your email account.

Sample Setup:

1.
Log into your carrier specific account. A list is found here: Global BIS list
A. If you are an existing user, enter your username and password
B. If you have not set up your account before, click “Create new account”
i. Agree to the terms and conditions.
ii. Enter the PIN of the BlackBerry device
iii. Enter either the IMEI or the ESN
a. If you are using a hybrid CDMA/GSM device, enter the identifier
that would be used on your home network. (i.e., Sprint 8830 use
the ESN)
iv. Enter a username and choose a password. (retype for accuracy)
2.
To add an email account enter your email address (whatever@gmail.com) and the password you use to log into that account and click next.
a. Keep in mind this is not the username that you would use to log in, it is the entire email address.
3.
Provided you have the credentials correct, and that you do not require any advanced setup for that account (not usually required) you will get a message indicating that your account has been successfully added.
4.
You may also add your carrier provided blackberry email address through this screen. Click “Create address”
a. Enter your username and click next. If the username is available you will receive the same successfully added message

That is it, you are done. Obviously you can continue to add email addresses, to a total of 10 integrates plus the one free BlackBerry email address.

That’s great, now how does the device actually get the mail?

When an email is sent to you, from another user it traverses the internet until it gets to your email provider where it is stored in your mailbox and waits. The BlackBerry servers will periodically check that mailbox (provided you have added it to the device) for new messages.

The BIS itself will check for new messages every fifteen minutes by default. If it does find a new message, the message is compressed, and the first 2kb of data is then pushed to the device. For the next fifteen minutes, the BIS will check every three minutes for new mail. If no new mail is found within that second set of fifteen minutes, the server reverts to again checking once every fifteen minutes. As long as the server finds new mail within that time frame, it will continue to check every three minutes. This does not, however, apply to all email accounts. Gmail and Yahoo mail are two notable exceptions to this rule. The BIS remains constantly connected to these services, and will push new email automatically to the device, without the fifteen minute interval.

This is why users will see a variable delay when receiving mail. When thinking about the BIS, keep in mind that it can take up to fifteen minutes to get your email on some accounts. Instant solutions are out there, but if you just have to have that college email on your device from a school you attended many years ago (as the case is with me) you now will be able to anticipate the delay in receiving those emails from long lost buddies.

For a complete walk-through of the email setup visit http://www.blackberry.com/select/bisdemo/index.htm

Originally written by me at BBNews

**doo567** · 04-16-2009, 10:40 AM

I am having the email delay problem. I use Gmail, which use to be almost instantly. Now it is up to 15 minutes for new mail. Something has changed! I have resent service books, did a battery pull.

**TwinsX2Dad** · 04-16-2009, 11:19 AM

Originally Posted by doo567

I am having the email delay problem. I use Gmail, which use to be almost instantly. Now it is up to 15 minutes for new mail. Something has changed! I have resent service books, did a battery pull.

Some of my guys have mentioned having delay problems - I haven't personally noticed it. Have you tried using your BlackBerry email to see if the delay happens there as well?

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**v7nguyen** · 04-16-2009, 12:23 PM

I dont even receive any new emails on my BB Storm. Only ones that come through are the sent receipts from my Gmail account attached to my BB. What is going on?

**setrusko** · 04-16-2009, 01:27 PM

I've tried battery pulls, re-sending service books, and even wiping my BB. Nothing seems to be working. I have a buddy in the area with a BB using Gmail and he is having the same issue. It must be a RIM thing.

I don't have a BB email account so I can't test that.

**azdmelani** · 04-16-2009, 01:32 PM

I cant check my personal yahoo email at work, but I can still see the number of new emails. There is one waiting for me that isnt coming through to my BB

**TwinsX2Dad** · 04-16-2009, 02:42 PM

Now look what you've all started. In the last 30 minutes or so, my email has quit, as well.

Time to pick up the phone & make a RIMshot, err, a call to RIM...

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**mab4285** · 04-16-2009, 03:01 PM

FWIW, my email is working just fine. Little bit of a delay around 11am, but nothing major here. Halfway between Chicago and Rockford, IL here if location makes any difference.

**TwinsX2Dad** · 04-16-2009, 03:26 PM

Just got off phone - supposedly there are "sporadic issues between the servers & network." RIM is supposedly fixing it.

Interestingly, as soon as I got off the phone, I had a dozen messages come in and now all seems to work well - for now at least.

Posted from my CrackBerry at wapforums.crackberry.com

**pkcable** · 04-16-2009, 03:39 PM

I have been having sporadic issues as well, but over all things are pretty good.

**WickedBerry** · 04-22-2009, 09:00 PM

knock on wood...so far so good today...since the BIS update Ive been having crazy delays on and off.

**trashedirishman** · 04-22-2009, 10:25 PM

I have had problems since last night. I resent the books and everything. My email has been delayed anywhere from 20 - 45 minutes. Although I did have one email that was about an hour and a half today. I am glad that I am not the only one.

**mrsbatch** · 05-25-2009, 05:00 PM

Greetings all
I am a new BB User and got Storm 2 days ago, I cannot get email
from my server via BIS for sometimes as long as 8 hours! sometimes in as little as 30 minutes. VZ tech says not VZ issue as I had 5 bars ,can
make calls and browse web. BB tech says it is VZ issue cause the signal status is -115 most of the time and that I cannot get email unless
it reads -90 or below..
I am probably going to return this phone, which is sad cause I am growing to like it and get past the learning curve...I dont know what other phone to get, I am sure it WONT be a BB as I will end up with same issues..
I should have listened to myself - I had a Motorola Q for 5 years and
it worked just fine.

any suggestions much appreciated
Thank You

**D2G** · 05-25-2009, 05:39 PM

Originally Posted by mrsbatch

Greetings all
I am a new BB User and got Storm 2 days ago, I cannot get email
from my server via BIS for sometimes as long as 8 hours! sometimes in as little as 30 minutes. VZ tech says not VZ issue as I had 5 bars ,can
make calls and browse web. BB tech says it is VZ issue cause the signal status is -115 most of the time and that I cannot get email unless
it reads -90 or below..
I am probably going to return this phone, which is sad cause I am growing to like it and get past the learning curve...I dont know what other phone to get, I am sure it WONT be a BB as I will end up with same issues..
I should have listened to myself - I had a Motorola Q for 5 years and
it worked just fine.

any suggestions much appreciated
Thank You

Your issue sounds different than what is being discussed here. Did you read the responses in your thread concerning this same issue in the General Discussion area? Some users posted good advice there for you: http://forums.crackberry.com/f2/disp...erizon-234552/

**noaim** · 05-25-2009, 08:43 PM

now correct me if I am wrong. I jsut did a test here.

It seems like the BIS sends email more often if it finds mail more often..

I mean I know it was stated here that its set for every 15-20 minutes...

but I sent a mail message and it came within 5 seconds of it sending

then 1 minute later I sent a second one and it came within 5-10 seconds of it sending...

So if it only checks every 15-20 minutes I guess I am confused?

Not really sure how it works..

I tested it with a yahoo account and a gmail account both with the same results..

**gvillager** · 05-25-2009, 08:51 PM

Originally Posted by noaim

now correct me if I am wrong. I jsut did a test here.

It seems like the BIS sends email more often if it finds mail more often..

I mean I know it was stated here that its set for every 15-20 minutes...

but I sent a mail message and it came within 5 seconds of it sending

then 1 minute later I sent a second one and it came within 5-10 seconds of it sending...

So if it only checks every 15-20 minutes I guess I am confused?

Not really sure how it works..

I tested it with a yahoo account and a gmail account both with the same results..

Thats if you use POP. IMAP is immediate push. I get my email within seconds of it hitting my inbox.

**mab4285** · 05-25-2009, 08:57 PM

Originally Posted by gvillager

Thats if you use POP. IMAP is immediate push. I get my email within seconds of it hitting my inbox.

What type of email are you using? My IMAP doesn't come instantly. If you're using GMail, then you would get it instantly.

**docsmody** · 05-29-2009, 03:36 PM

My gmail used to be instantaneous. Now, there's a 15 minute or so delay. I have gmail set up as IMAP. Things i've tried:

1) Battery Pull
2) Service Books resent
3) Delete email account all together, re added email account.

Any help? Thanks

**donas2000** · 06-09-2009, 12:24 PM

Ok, maybe someone can help me with a similar problem. Me and my wife both have BB. We both were using the Storm, but I have switched back to the Curve. Her Storm receives e-mail from our Hotmail account instantly-always. It takes me anywhere from 2-40 min to receive the same e-mail. This occurs on my Storm and Curve. I have tried all the above mentioned solutions as well as taking the phones into the local store...I have yet to receive an answer as to why this occurs.

**patches152** · 06-09-2009, 02:51 PM

if it happens on two phones then it's not a hardware issue. it's your BIS profile. just call C/S (1-800-922-0204) and talk to tech support. they'll prolly refresh your BIS profile. pretty easy to do.

TIP: when you're dealing with C/S or tech support, let 'em do their job. you tell them your problem, let them repeat back to you so that they can confirm you're both talking about the same thing. don't tell 'em "my phone is under warantee, i just need a replacement" or "i need you to reset my BIS profile". they'll get suspicious. then again, if you know exactly what's wrong, you could always try to find a rep on these boards and see if they'll do it offline for you