- CrackBerry User
- 28 Posts
Can't activate my phone when signing into my Verizon
account. I sign in, go to activate device, click next twice, then even before I get to the screen where you have to enter the MEID # I get an "activation failed" screen.
Any ideas? CS is worthless about the problem.
- 11-29-10, 10:56 AM #6
If you are activating a blackberry, but you had another smart phone (non-blackberry) or vice versa you definitely need to call customer service. You cannot do it automatically because you will have to change your data plan from a blackberry plan to a smart phone data plan. Even though they are both $30 they are technically different plans. You can take the phone you want to activate and dial *228 from it and select option #1 to try to activate it. It will fail. Then call customer service and put in your phone # at the automatic prompt. You should receive a prompt asking you if you are calling about the phone you just tried to activate and if so would you like to speak to a rep. about that issue. You can then get to a rep. pretty quickly and they will know why you are calling. Certainly a bigger pain then doing it from the phone or online, but it helps streamline your call to customer service. Also, make sure that if you are only using BIS they put you on a $30 unlimited blackberry plan and NOT the $45 corp. plan. I have noticed than if you say nothing they tend to put you on the $45 plan by default. If you don't need it because you are not on a BES then there is absolutely no reason to pay for it.
- CrackBerry User
11-29-10, 07:44 PM #7
- 18 Posts
I've been having the same problem. I switch out phones every few weeks, and online activation is much easier than having to call in every time. My last call to Verizon (last Sunday), the rep told me that if online does not work, there is still no need to call customer service. He said simply turn off your old phone, and dial *228 from the new phone. Press option "1". It will then ask you to enter the phone number you want to activate the phone with. Then it will ask you to enter your account password. In about 30 seconds, the new phone is activated.
- 12-01-10, 04:32 PM #8
The first time the guy told me this was why I couldn't do it straight from the phone, but he said that I could do it online.
I tried to do it online and it kept messing up to where I couldn't even get to the screen to enter the MEID#. This time I called the girl didn't even know why I couldn't do it without just calling.
Trying it through the phone first before calling did give me that option and did streamline the operation.
Some one around here always seems to know more than the actual CSR when I call....I do think VZW has good customer service overall and I do prefer calling then dealing with the people in the stores though.
- CrackBerry Abuser
12-03-10, 09:36 PM #9
- 156 Posts
In my experience one thing won't let you activate a phone, trying to do it more then once on the same line in one day, also I'm not sure if you use the meid cuz I used the esn when I did mine.
Posted from my CrackBerry at wapforums.crackberry.com
- CrackBerry Newbie
12-07-10, 01:34 AM #10
- 2 Posts
- 01-31-11, 11:25 AM #11
Basically now you can switch between smart phones and blackberry using the Verizon website and not have to call them at all.
Last edited by blaisedinsd; 01-31-11 at 11:28 AM.
- 01-31-11, 03:16 PM #14
Man, I was trying to use it and after about 45 minutes the thing crashed and went in to a reboot cycle.
Loaded a different OS.....the same thing happened after about 30 minutes.
I have two blackberries and can't get either one to work now.
Question: my insurance covers my new phone now, not my old blackberry anymore right? Basically they are toast....I got no blackberry at all anymore.
- 01-31-11, 03:34 PM #15
Last edited by CharlesH; 01-31-11 at 03:37 PM.