BIS asks for login info, never been setup

[elvin1983]

Ok, got a friend who just got an 8530, and it's been a mess since day one. First USCC didn't have the right data package on her plan, so she couldn't do anything data related. Now that's been fixed, but when I go into her E-Mail settings to setup her e-mail it's asking me for her username and password. She swears that she has never set this up on the device, and I tend to believe her, since she really doesn't know much about the phone and how it works. When I had USCC a couple years ago, I remember having to create a BIS account username and password prior to setting up my e-mail, has this changed? Nowhere does it give me the option to create a new username and password. It's almost like this phone has been setup before on a BIS, and an account has already been created, but she says she purchased the device brand new.

Anyways, I just want to know if I'm missing anything here. Everything else on the phone (data wise) works fine, I simply can't get into the BIS to setup her e-mail. She said she talked to USCC, and they told her there's nothing they can do (which I don't buy for a minute).

Any advise would be appreciated. I have a feeling I'll have to call US Cellular for her to get to the bottom of it all. Thanks again!

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[Motorcycle Mama]

A call to the carrier Customer Service is in order. They can reset the user name and password.

[elvin1983]

Thanks, that's what I had originally thought, then when she told me she talked to them and they said there is nothing they could do for her, I started to second guess myself. I will let her know what to do, thanks for the assistance.

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[trsbbs]

Originally Posted by elvin1983

Thanks, that's what I had originally thought, then when she told me she talked to them and they said there is nothing they could do for her, I started to second guess myself. I will let her know what to do, thanks for the assistance.

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Typical USCC. They do not train their people well enough on BBs as they dont want to sell them!

Tim

[BigE4284]

Originally Posted by trsbbs

Typical USCC. They do not train their people well enough on BBs as they dont want to sell them!

Tim

Yep, that's it. It probably wasn't just that the rep was mistaken or that they didn't transfer the call to DTS. You're probably right, it's a conspiracy against BB users.

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