Windows 7 and Vista USB Fix By bmerdinian

[mix1985]

Thanks a lot for this! I haven't really had many issues with it yet, though I've only updated my phone once.

[Skilover]

Originally Posted by cruznthru

bmerdinian
CrackBerry Addict
Device Model: 9530 (Storm)
Carrier: Telus
PIN: 3057B76A Join Date: Jan 2009
Location: Canada
Posts: 709

bmerdinian authored this fix and ask If I would start a thread for it...here it is Great Job!
Windows 7 USB issue ( RESOLVED )
________________________________________
After struggling with the VISTA and Windows 7, not sleeping nights to figure why Vista and 7 were the only ones that were bricking my phones. Finally this battle came to an end. Read below for the FIX!!!! I was bricking every phone that tried to update the OS with Windows 7 and Vista. DM now runs way better than ever!!!!!!!

And you are WELCOME.


Method 1

*For Microsoft Windows Vista (and windows 7)
Click Start, and type device manager in the Start Search box.
Click Device Manager in the Programs list.
If you are prompted for an administrator password or confirmation, type your password or click Continue.
In the Device Manager dialog box, expand Universal Serial Bus controllers.
Right-click USB Root Hub and then click Properties.
In the USB Root Hub Properties dialog box, click the Power Management tab.
Remove the check from the Allow the computer to turn off this device to save power check box. Repeat steps 1 through 4 for each USB Root Hub listed in the Device Manager.


Under Power settings, check the 'USB settings' -> 'USB selective suspend settings' and make sure it is disabled.

Check Thumbnail, highlighted: Open Device manager, Double click on Universal Serial Bus controller at the bottom, Double Click USB Root Hub, Click Power Management on top right, Uncheck Allow Power...

Method 2

*You can disable the USB Selective Suspend feature as a workaround by editing the registry. The USB device may become unresponsive because of a race condition in the Selective Suspend feature. The Selective Suspend feature suspends the USB device to efficiently maintain battery power by enabling the computer to turn off the USB device. However, sometimes this feature may not correctly wake up the USB device. Therefore, the USB device is unresponsive when you try to use it.
You might want to disable this feature for server products where power management is not important or required.
*To disable the Selective Suspend feature, follow these steps:
Click Start and then click Run.
Note If you are running Windows Vista, click Start, and then use the Start Search box.
Type reedit, and then click OK. Registry Editor opens.
Locate and then click the following registry subkey:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\USB
If the DisableSelectiveSuspend registry entry is present, double-click it. If it is not present, create the entry. To create the entry, follow these steps:
On the Edit menu, point to New, and then click DWORD.
Type DisableSelectiveSuspend, and then press ENTER.
On the Edit menu, click Modify.
In the Value data field, type 1 to disable the Selective Suspend feature, and then click OK.

Attachment 19747 Attachment 19748



...JRSCCivic98


__________________
I live for TECH / I Tech for Living

OK, a number of these things don't exist on my PC: Specifically, under Device Manager, there is nothing called: "Power Settings" I was able to set the USB Root HUb as indicated, but not the rest.
Looking the other way, using the Registry,
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\USB
Does not exist. There are a variety of usbxxx type folders, but no plain "USB" folder in that location.

HELP.
I am getting a fatal error after the Desktop manager backs up my BB, but before it is able to install a new OS. No harm, but no new install of the OS, either. I don't know if it's due to the Win7 problem, or due to some other problem. I have never updated my BB using Win7, only with Vista, which worked fine. However, I upgraded the machine, and no longer have anything but Win7.

THank you.

[Coopsdeloops]

Originally Posted by cruznthru

Under Power settings, check the 'USB settings' -> 'USB selective suspend settings' and make sure it is disabled.

Where are the power settings? I can't find this. I see the power tab, but I don't see the "USB settings" in this tab. Thanks for the help!

[zsasz]

I just upgraded to 5.0.0.230 with win 7 RC 7100 and did NOT use any fix from this forum or any other. I had NO issues, business as usual

[codito]

Haven't had any issues myself with Win 7 or Vista either. Only OSes I've used since I got my BB.

[cavaliere]

I recently began having problems with Vista where the SD card on my Storm being recognized but not the device hard drive. I noticed it particularly after updating BB OS to .323. Then I just upgraded to Windows 7 official release and same problem but following the fix in power management now showing BB1 and BB2 as drives. Thanks for the fix

[coneybeare]

thanks for the tip

[tmp3150]

I must be lucky. I updated my bb os many times and I am using the windows 7 beta and I never had any issues. Just out of curiosity, how many ma does it take to charge the phone? I'm seeing 100ma, but Im not sure if that is enough to charge the phone without any issues, is it?

[mwakefield]

Man you really know your stuff. But overall I am a big fan of Windows 7. Vista sucks though I must say.

[kbz1960]

Originally Posted by Coopsdeloops

Where are the power settings? I can't find this. I see the power tab, but I don't see the "USB settings" in this tab. Thanks for the help!

If anyone still needs this I'm pretty sure he meant go into power management not power settings in the registry or power tab in device manager.

[google123]

Cool, thanks for this guide OP, it will come in handy, but honestly, I've never had any kind of USB trouble using Windows 7. Not when I used the Beta or now that I'm using Windows 7 Pro. Thanks again though, I can use this to refer to when fellow crackberrians (??) ask me.