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# 1
05-21-2011, 09:52 AM
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 Desktop Manager won't accept my password, but the BlackBerry does
Users frequently post with problems entering their password on Desktop Manager. Desktop Manager won't take the password they normally use on the BlackBerry. What's the problem?
Desktop Manager is asking for the same password you use to unlock your BlackBerry. The two passwords are the same, but the PC keyboard is not the same as your BlackBerry keyboard. Why does that matter?
Since password entry is masked when you create your BlackBerry password, you can't see what you typed on the BlackBerry keyboard. Many people assume passwords are numeric by default, but they are not. If you don't press alt or shift before pressing a key on the BlackBerry, you enter a lower case letter. For example, if you thought you were entering the numeric password 1234, but you didn't press alt before each digit, you actually entered wers. You can't see what you entered, and the BlackBerry doesn't care, as long as you enter the password the same way every time.
But 1234 on the PC keyboard really is 1234, not wers, so when you type 1234 on the PC, the password fails.
The solution is to try the shifted and alt'd variants of what you think your password is. In my example, try wers and WERS. Be careful. You only have 10 tries to get it right. After 10 incorrect attempts, the BlackBerry will delete all your personal data.
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