[dieseldub]

Not really happy with telus customer service, long story short, i would always get voicemails from people but never a call, then my dad (work together) would leave me messages of why i'm not picking up my phone, never occured to me that the calls aren't coming through.

Then one day i was on the line (land line) with a company, and they had to do a security check so they called my cell, the operator kept saying sir its' going to voicemail, you're not picking up, we tried 3 times and the call wouldn't come through.

Telus techs couldn't help much, then i found out that feb 1st i had called, my warranty ended on Feb 3rd, the tech didn't mention that, all he said was do the update, now i have the 4.7.0.122, and it didn't help.

So my questions to you guys is, what is the latest OS unofficial or official that i can update to, as i'd like to try something different. They have offered me 250$ credit towards smart phone, but i don't want to give up just yet.

What are the advantages of unlocking my phone, and how do i do this?

sorry for the newbish questions. if you could point me to the right direction, id appreciate it.

[dieseldub]

and another question, if i decide to use the credit, is it worth upgrading to storm 2 for those who have done it, or should i get the new 9700?

[Krypto]

Reinstall the OS or install a different OS. Since you're already out of warranty, there is no reason you can't install an OS from a different carrier.

Try downloading the one from Bell: https://www.blackberry.com/Downloads...7C698215B59D4E

Install the OS to your computer, then do the following. First step, use the Desktop Manager to back up your phone, then close the Desktop Manager. Open Windows Explorer and go to C:\Program Files\Common Files\Research In Motion\Apploader (on 64-bit computers, look in the Program Files (x86) folder instead). Delete the Vendor.xml file in that folder, and then open the Loader.exe file and use that to load the OS to your phone.

[dieseldub]

thanks, did all that, and this is what the loader exe tells me

Applications to be deleted:
BlackBerry Messenger

Your BlackBerry device will be updated to include the following software:
BlackBerry 4.7 Core Applications
Facebook

that doesn't seem right, i installed the new software, deleted the vendor.xml file, how come it still says 4.7?

[dieseldub]

The device does not have sufficient storage space to accommodate your application selections. Please select fewer optional applications, or clear some application data from the device.

The device filesystem is full [J:0x0000000D]

[dieseldub]

do i have to remove the old OS since it is backed up? if so, how do i do that?

[Battscrew]

Would suggest reading the how to's and do a full wipe and reinstall an OS or maybe try a few battery pulls first and then try again.

[dieseldub]

apploader is frozen i think

connect to device is done
back up device data is done
loading apps is done
wait for device initialization- has been stuck on this over 40 minutes.

wtf.

i'm hitting cancel, it's not stopping.

[Krypto]

K, try this. It's helped most others I know.

If you need to, download a program called BBSAK (look for version 1.7), install it to your computer, connect your BlackBerry and do a handheld wipe, then click on the Load OS button. Run the loader again, then you should be fine. You will need to reload all your apps though.

[dieseldub]

i don't mind trying anything as my phone is backed up.

here goes nothing. brb

[dieseldub]

lol i installed it, but it says no device connected, even though my bb is connected through usb.

[dieseldub]

i went into uninstall programs, found a few OS downloads, deleted them all. when i reinstalled the new OS, i again deleted the vendor file, ran apploader, this time it did something different, shows my apps, then at the end said nothing to update basically. but my phone is still at 4.7.0.122.

i'm at my wits end, no idea what to do.

bbsak is not working, keeps saying device not connected, even though DM can detect it.

[Krypto]

So long as your phone is working now, lets leave it for the moment. I'll come back in the afternoon when I have more time and will write up a full set of instructions on how to proceed.

[dieseldub]

thanks, i appreciate your help. it is so frustrating not to be able to upgrade.

[Krypto]

Ok, lets start from scratch entirely just so that we are sure we're on the same page.

First off, uninstall BBSAK and all BlackBerry Device software on your computer. While you're at it, backup your phone again if needed. Then reboot your computer.

Ensure that the BlackBerry Desktop Manager is closed and that your phone is unplugged. Redownload and install BBSAK and the BlackBerry Device software (this should be ~123MB).
BBSAK download: RIMGeeks.com • View topic - [Beta][10/25/09] BlackBerry Swiss Army Knife v1.7.0
Bell BlackBerry download: https://www.blackberry.com/Downloads...7C698215B59D4E

To be sure nothing will be a problem, reboot your computer again (ensures the registry is properly updated). And while rebooting your computer, reboot your phone by removing the battery and then reinserting it. This will ensure that the computer can recognize the phone correctly when you plug it in. Once everything is back up and running, plug the phone in to the computer, and open BBSAK. If you have a password on your phone, be sure to enter it, otherwise leave that space blank and press OK.

Your phone should now be connected to BBSAK. If it still is not connected, press the connect button on BBSAK. If it still doesn't work, let me know as there are alternatives (BBSAK is usually the easiest one to use though).

Once the phone is connected to BBSAK, click the Wipe Device button. This will remove all applications and data stored on your phone and will leave your phone with a 507 error on a white screen. Once you have this 507 error, click the Load OS button on BBSAK. Note, going this route automatically removes the Vendor.xml file, meaning you don't need to worry about deleting it yourself.

The application loader should now open up. Follow the steps on the loader and select the applications you would like installed. Once the application loader starts loading the OS, just sit back and relax. Depending on how many applications are getting installed, the process can take anywhere between 10-30 minutes. Once that's done, you phone will reboot and you'll see the new reboot screen for OS 5.0. The reboot process could take around another 10 minutes. This initial reboot is slow.

Once the phone has rebooted, you can restore all your data and redownload all your apps.

This process should work, and it should get your phone to connect correctly to BBSAK. If you have any problems, let me know what step was the problem and we can go from there.

Good luck and keep me posted!

[dieseldub]

thank you Krypto, i'm at the office now, will be home in a few hours.

ill do all the steps you wrote, i hope it works out.

quick question, i already have my back up saved on my desktop, when and if the new 5.0 OS loads onto my phone, my contacts and stuff technically should still be on the phone correct?

[dieseldub]

still can't connect to bbsak, no device detected, even if i push the connect button.

[Krypto]

What is going on?? I've only ever seen a few people be unable to get BBSAK to work.

Try pressing Ctrl+Alt+Del to bring up the task manager and go to the Processes tab. Turn off all processes relating to BlackBerry or RIM. Then try plugging the phone back in. Any better?

If not, let me know what operating system you're running on your computer (in particular, if its a 32-bit or 64-bit OS). I'll direct you towards an alternate tool. The reason I need to know the operating system version though is that there is an extra step for 64-bit OSes in order to get it to work.

[dieseldub]

32 bit vista. going out, will try when i get back. thanks for helping dude

[dieseldub]

there was bb auto updater in processes, ended it. tried again, still same problem cannot detect device. but yet when i plug it in, the computer recognizes it.

lol this is fun

[Krypto]

Tell me about it.

Ok, since you have 32-bit Vista, we should be able to use this other program easily. It's called JL_CMDER and since one of the moderators here has already written up a great set of instructions on how to use it to wipe your phone, I'll just leave you with those instructions:

http://forums.crackberry.com/f3/how-...l_cmder-53502/

There is also a download link included in that write up.

After you've wiped your phone using JL_CMDER, go to the original folder I listed:

C:\Program Files\Common Files\Research In Motion\AppLoader and delete the Vendor.xml file. Then run the Loader.exe file again (this is of course assuming that you have the 5.0.0.419 OS installed to your computer).

Because you're starting with a clean phone (no OS or data), it should have no problem finishing the OS install this time.

[dieseldub]

i tried that already, and i cannot get it to run, i double click it, and the program just doesn't start

[Krypto]

Any chance you're on the west coast? To be honest, I'm at a bit of a loss here. I'd suggest using a different computer, but from the sounds of it, you already have.

Posted from my CrackBerry at wapforums.crackberry.com

[dieseldub]

it's crazy lol, my desktop computer is getting repaired, it crashed, i was trying this on my laptop.

Once i get back the desktop i'll redownload everything and start again, i hope it works.

And i'm on the east coast. Thanks for all your help. i will keep this thread updated once i figure things out.

[Lenerdosy]

I do get that at times, my voicemail with ding or whatever and I look and its like voicemail but no call.