[slalom]

My company has just let me know that I will be required to switch my service from Rogers to Telus. I've been on Rogers for a long time. Telus is apparantly replacing my Torch with.....a new Torch!

Since work has negotiated a deal and will cover the cost, I'm not so concerned about plans, etc..

What will the major service differences be and how much will I notice the switch?

[wxmancanada]

Personally, as a Rogers employee I hate to say this, but TELUS' network is far superior. People will argue that they are the same network technology, which is true, but there is a noticeable quality difference. Although TELUS only has a 3G network, whereas Rogers has the 2G fallback network, the coverage is far better with TELUS. I notice less dropped signals, my phone doesn’t randomly drop into SOS mode 12 times a day. With Rogers I'd wake up in the morning with my phone in SOS mode, it would require disconnecting and reconnecting to the network to recover a signal.

Because I'm an employee I do carry a Rogers BlackBerry in addition to my TELUS BlackBerry, the TELUS one beats the Rogers one signal wise hands down in 90% of places.

Yes, there are cool network features such as Extreme Text Messaging, Ringbacks and other useless features, but you’ll notice better coverage, faster speeds. Everyone’s experience will be different, but mine is the difference between night and day.

[slalom]

Unfortunately I spend a fair bit of time in areas where the "EDGE" network rules! I guess this will show "out of network" for me.

[highos]

Unfortunately I spend a fair bit of time in areas where the "EDGE" network rules! I guess this will show "out of network" for me.

You're assuming that the HSPA coverage for Rogers and Bell/Telus is the same. It's not usually, and you should really look into it. Totally depends on the area you're in, obviously but I'd at least try and find out before just assuming anything.

[Actionjax]

With Telus you can count on cute furry animials. An I have always been happy with the service i have recieved from Telus on the personal end. On the Business side of things the customer service is miserable. I'm going to ditch my corporate rate and go back to the personal plan just to get back the great customer service i used to have.

Even if it costs me $5 bucks more a month.

[sookster54]

Telus has no GSM network so on your phone set "network" to 3G so it doesn't drain battery trying to flip between networks when signals get weak. Also Telus customer service aren't great so let your work deal with them if something goes wrong, or go to an alternative dealer like Tac Mobility, they're much better than direct Telus support, also I haven't had such great experience with Andre's.

Other than that, Telus has a great phone lineup and probably the best coverage in Canada (Koodo & Bell has the same network).

[chrismage]

omg i hate when it goes sos, what is that anyways?
i wish i could switch right now but i got 2 friggin year left on my contract. and woud have to pay 2 arms , 2 legs and possibly my head to get out of it,lol.

[grahamf]

Telus includes tethering and voicemail in all plans. Other than that I'm not really sure as I'm on Bell.

Posted from my CrackBerry at wapforums.crackberry.com

[the_sleuth]

Moving from Rogers to Telus, if you are a business customer, expect better customer service and no nickel/ diming fees on your bill. At least, I have not had any nasty surprises in 3 years.

[costco1]

3G all the time - you just get used to it. No more dropping to Edge in underground parking lots.

It is easier to get hold of person on Telus - I'm not saying reps are better but I can navigate menus better when I need to talk to them.