Questions about return Torch to Telus

[dexter]

I need help from the Crackberry Community.

I purchased a Torch from Telus on September 30th and I am having a few problems with it. The screen has developed some play, whether open or closed. The keys, call, menu, back and end, have all developed a loud squeaky noise.

Here is my problem.

I went to see my Telus dealer yesterday, and informed me that they exchange policy is as follows:

They take my Torch and send it back to RIM. 2-3week turnaround. RIM will decide if the phone is DOA and if it is, they will provide new phone. If not, then I retain my old Torch and have to live with the problems. The dealer will provide another phone, Bold, but they will not do a straight exchange for a new unit.

Does this sound right, or is the dealer blowing smoke up my a$$. I thought the 30 day exchange policy was, no questioneds asked, and would be for a full replacement unit.

Can some one please provide some clarity. I do not want to be without my Torch for up to 3 weeks.

HELP

[fraunhofer]

what dealer? as for sending it back to RIM, i'm not sure that dealers can/do do that. I would call telus directly and see what they say.

[bharuch7282]

there is something wrong dealer has nothing to do with rim the dealer only deals with telus. thats what i believe. i would suggest talk to telus customer service may be u will get better help from them.

[DaveInVan]

I'd be careful with that dealer, if you follow his advice and wait 2-3 weeks more, you may be passing some of your limitation dates for returns/exchanges.

I bought my last BB from Future Shop and, after 3 weeks, the screen started to separate up the right side. I took it back and they grabbed a new one off the shelf, activated it for me, and took my old one back. The whole thing took 5 mins.

But I would definitely call Telus directly before I'd give my BB to a dealer who claims he's sending it directly to RIM for testing.