OTA PRL Update Storm 2...............

[Ricktye]

X-Posted from Howard Forums Not many answers there..........

Whenever I try and update the PRL on my Storm 2, I get the "We're sorry, your phone is not eligible for an over the air uprade. We're sorry for the inconvienience" message. Called Telus support, the first rep told me all was well because the phone's PRL was up to date (No it isn't) and the second time I called that rep advised me to take it to a store for a manual update. Any store I went to had no idea what I'm talking about re a manual update of the PRL. I have the latest s/w etc.

My wife's Storm 1 updates fine.

I read on one of the other forums that this is a common problem with the Telus Storm 2. Can anyone shed any light on this problem???

TIA,
R...

[MobileMadness002]

So, what issues are you having?

[Ricktye]

LOL Perhaps I wasn't explicit enough.......... The problem is I haven't been able to update the PRL since December when I got the phone new and the PRL is way behind.............. Since I travel, well............

R...

Originally Posted by MobileMadness002

So, what issues are you having?

[slff]

so dial *22803 on your phone and it will activate it up to date.

[slff]

your right i just tried and got the same mess. but i have never had a problem and i go to the states and throug can

[Ricktye]

Ok people, I have to apologize...... I guess I wasn't clear, I know how to update, I can't! I get the message mentioned in the OP.......

Originally Posted by slff

so dial *22803 on your phone and it will activate it up to date.

[Krypto]

Does it have an impact when you're actually trying to travel? (e.g. Do you get weak signals, etc?)

As a heads up, I've been entirely unable to update my Storm 1's PRL with the 5.0.0.591 OS, but I really haven't needed to. Even while in the US, I had a perfectly strong signal. The PRL update is really just to help out if you are having signal issues while travelling out of your home territory.

[GlitchZero]

This has been posted in this forum already..it's something between Telus, RIM, and the Storm2. It's only the Storm2 with this issue since release, and it's regardless of OS. (obviously)

I would really like to update mine because my building is on the beach, and it's a very big concrete slab of a building (really thick concrete) so there's some areas I don't get signal in.

[Gearbulk]

I just upgraded from a 8330 to the 8530 and I have tried to update the PRL using the *22803 feature and it gives me the same message and hangs up on me. I live in Nanaimo, BC and when I travel to Vancouver, the reception is crap, two bars at most.