Call Forward icon stuck on Telus 9630

elite1 · Thread Author #1 03-03-2010, 03:12 PM

* I posted in 9630 Forum but thought someone here might now. *

One of the guys at work just brought me his 9630 to look at.
It has the Call Forwarding icon in the notification area.

The problem: It is NOT call forwarded anymore!

We have tried dialing *720 which is the Telus' Cancel Call Forward command. It says successful but the icon remains.
We've tried changing it in the Phone app's Call Forwarding menu. It takes a minute and then says it failed. Tried a few more little things too, but all unsuccessful...

This is a 9630 on Telus running 4.7.1.57.

Any ideas anyone?

He says he might just upgrade to a 5.0 tonight anyway if he can't get rid of this, but I hate an unsolved mystery.

jax200 · #2 03-03-2010, 03:21 PM

try a battery pull....

elite1 · Thread Author #3 03-03-2010, 04:05 PM

Already done 2 physical battery pulls, plus ALT+SHIFT+DEL for good measure.

Krypto · #4 03-03-2010, 06:48 PM

Try calling Telus. There may be a setting on their end that got messed up.

elite1 · Thread Author #5 03-04-2010, 02:13 AM

Yeah I told him to call DNA from a landline. I thought it might be a service books thing maybe.

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