Blackberry died, warranty question

[JGK123]

Something is wrong with my bold and it won't turn on. I've had problems with the battery since I got the phone 6 months ago, but I never felt it was bad enough to bring it in to get it fixed, but now it won't even turn on.

My question: If I bring the phone into a Telus centre, does it have to be the same one I bought the phone from? The problem is that I got this phone and contract while I was attending school in a different province and will have to go to a different store now.

I'll be going tomorrow, but I wanted to see what you guys would say first.

Thanks.

[John Yester]

You could always call them up first and verify.


Hopefully someone with Telus can drop by, and confirm it can be any store to switch the device out.

[aznlgcy]

Originally Posted by JGK123

Something is wrong with my bold and it won't turn on. I've had problems with the battery since I got the phone 6 months ago, but I never felt it was bad enough to bring it in to get it fixed, but now it won't even turn on.

My question: If I bring the phone into a Telus centre, does it have to be the same one I bought the phone from? The problem is that I got this phone and contract while I was attending school in a different province and will have to go to a different store now.

I'll be going tomorrow, but I wanted to see what you guys would say first.

Thanks.

All my friends with Telus gave up tryign to take it back to a store as its so hard to find a corporate store. Most Telus stores are dealers and most dealers will only deal with their customers. Otherwise, they give you a big run around. My suggestion is call Telus' customer service and tell them your problem and they will send a replacement through the mail and you just send your old one back, at least thats how my friends have all been doing their exchanges.

[voltaire64]

I don't see a problem. Had you bought it online through Telus then they can send it out to a corporate store. That's what they did with me, I bought mine with somebody's Telus ID's employee program. Had it just over a month when it died and the local Telus dealer gave me a crappy non bb clam shell replacement phone until they sent me a refurb. Been a workhorse ever since.

[southnam]

I had to claim my Storm 1 three times in the first year under warranty. I didn't bring it back to the store I bought it from. Although it was always in the same province/city at least. No problem at all with run-around. In each case they filed a claim and within 10 days I had a new phone to be picked up.. well a new refurb that is. Luckily for me, 4th time was a charm