Wirefly Insurance T-Mobile 8900

[scotty68]

very sad! I have got my phone stolen from my backpack and call tmobile had my line deactivated for the meanwhile. Went Wirefly (bought my phone) site and then to MDPA (Moble Device Protection Association) is the insurance company they use. anyhow, I told them about the issue and this what i get back

I'm sorry to inform you that your Request for Service (RFS) has been denied.


just letting people know before getting insurance from them.

[keepit dry]

Did they give you a reason why? I'm sorry about the theft of your phone.

Posted from my CrackBerry at wapforums.crackberry.com

[NorrisCell]

Certain third party insurance companies over cover physical/liquid damage. This mean no loss or theft. Perhaps Wirefly's provider is one of them

[EmployeeForG1]

Scotty do you have the full terms of the insurance available?

[Artemis68]

SquareTrade is the same way. No loss/theft coverage. You should check the FAQ on the site just to be sure.

I'm so sorry this happened!!

Posted from my CrackBerry at wapforums.crackberry.com

[scotty68]

Originally Posted by keepit dry

Did they give you a reason why? I'm sorry about the theft of your phone.

Posted from my CrackBerry at wapforums.crackberry.com

“UNSECURED & NEGLIGENT LOSS”

“UNEXPLAINED DISAPPEARANCE”

[scotty68]

Originally Posted by EmployeeForG1

Scotty do you have the full terms of the insurance available?

i sent them an email asking for the full terms, lets see what happens....

as for if they cover or not here's the website. it does say cover stolen


https://www.mobiledeviceprotection.com/index.php


i don't know guys i googled and found some same issue with this insurance


My3cents.com - Mobile Device Protection Association, LLC Complaint - Real Cheating Insurance On Net, Insurance For Valuable Cell Phones

one after another...this isn't giving me any hope




i have been getting the "do you want to cancel your membership?"

[Artemis68]

It sounds like there's a little loophole...

They cover theft but not 100%. As in, they'll look at the circumstances of WHY your phone was stolen and if they feel that you were being stupid with it (like leaving it out in plain sight unattended) then they are going to say that you were negligiant and won't cover you. If you told them the truth (it was stolen from my backpack) it sounds like they are thinking "well, you shouldn't have kept it in there unattended!" and won't cover you.

It seems there is a difference between getting something stolen when you're not careful (leaving it out somewhere) and getting something stolen when you are (you have the phone in your car, your car is broken into, etc.)

I've honestly never seen a company do this but I'm not surprised.

[NorrisCell]

If that's the case, that's poor service on their part. I'm assuming they don't cover flat out loss then, because it's the phone owner's fault? Seems like they're reserving the right to split hairs. Do I need to show them a picture of my smashed car window for them to cover it?