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View Poll Results: How Would You Rate T-Mobile? | |
A grade - I'll never go to any other carrier
|     | 43 | 31.39% | |
B grade - Better than the other carriers
|    | 48 | 35.04% | |
C grade - All carriers are the same
|    | 19 | 13.87% | |
D grade - Improvement needed
|    | 18 | 13.14% | |
F grade - They just aren't for me
|    | 9 | 6.57% |
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 Thread Author
# 1
10-27-2009, 07:09 PM
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| |  What is Your Overall Opinion of T-Mobile?
I'll admit I really love T-Mobile. They do a terrific job for me. Here in Los Angeles, their reception is always clear as a bell and their customer service is always top notch. I've never had a billing problem and I can't remember the last time I dropped a call.
I really can't imagine looking to go to any other carrier.
So this is a poll. For T-Mobile customers ONLY. It's the honor system, if you don't currently use T-Mobile, please don't vote in this poll.
So what say you? What is your opinion of T-Mobile?
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10-27-2009, 07:27 PM
| | | CrackBerry User Device(s): 8900 5...314 Carrier: T-Mobile Pin: 24B786AA | | Location: Wichita, KS Join Date: May 2009 Posts: 25 Likes Received: 0
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I've had T-Mobile since 2001. I have had pretty good luck with them. The only reason I didn't give them an A is because they seem to be on the back foot of technology and the phones they pick don't seem to be as great as some of the other carriers.
Coming from a Windows Mobile background, their phone choices for that were horrible. I am very happy with my 8900 now, but the lack of 3G on any of their BB phones forced me to make the 8900 decision about six months ago when the need for another phone arose. Now they have caught up with the rest of the carriers and have 3G BBs, I'm still going to be stuck on EDGE for another 18 months.
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10-27-2009, 07:31 PM
| | | CrackBerry Genius Device(s): 7100t, 8100 Pearl, 8320 Curve, 9100 Pearl, 9780 Bold, PlayBook 32GB Carrier: T-Mobile Pin: does not go with Tequila | | Location: Los Angeles, CA Join Date: Aug 2009 Posts: 4,541 Likes Received: 1071
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Hi Berryite... I am in Los Angeles too! I am very pleased with TMo! No complaints from me.
__________________ ~DENISE~
YES, I DO BELIEVE THAT I AM WORTH IT! 
I DRINK BECAUSE YOU'RE BORING ME.
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Thread Author
# 4
10-27-2009, 07:40 PM
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Quote:
Originally Posted by TequilaAddict  Hi Berryite... I am in Los Angeles too! | I knew there was something I liked about you!
Viva Dodgers!
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10-27-2009, 07:48 PM
| | | CrackBerry Abuser Device(s): 9780 Bold Carrier: T-Mobile | | Location: Ft.Lauderdale, FL Join Date: Dec 2008 Posts: 149 Likes Received: 3
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Lol let's go NYY!
I've had T-Mobile since May (and had it in the past as well) their customer service is phenomenal and I have no problem with reception here in south FL. I will be going to NY this weekend and I'm proud to have T-Mobile as my carrier to travel with. I've never had a billing issue and they are very nice overall (CSR) for some reason the people that work for T-Mobile whether it be a kiosk on a mall or a local store, the people that work for T-Mobile are very nice compared to the other carriers.
Posted from my CrackBerry at wapforums.crackberry.com
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10-27-2009, 07:51 PM
| | | CrackBerry Addict Device(s): 8320 (Curve) Carrier: T-Mobile | | Location: Holland, MI Join Date: May 2009 Posts: 530 Likes Received: 0
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I actually called Tmo customer service 5 times yesterday trying to decide if I wanted to switch plans or not (had to keep calling back so I could discuss it with my boss (wife)). They were extremely helpful. I ended up staying with the plan I have, at least until the 9700 comes out and I'll switch to that and give my 8320 to my wife. They were patient, and didn't pressure me to switch. They seemed like they really care about what I wanted, not trying to push their agenda.
__________________
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Make your voice heard.
8320 -> 4.5.0.162/4.6.1.286/5.0.0.190
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Thread Author
# 7
10-27-2009, 08:03 PM
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Quote:
Originally Posted by s2kneSs Lol let's go NYY! | Come on.
The last time NYY faced the Phils in post season was about 60 years ago in 1950 and they swept them.
The Phils have two championships and they won those by beating the Kansas City Royals and the Tampa Bay Rays. Seriously, how hard could that have been? They somehow got the Dodgers number in a couple of NLCSs but that luck is gonna run out.
This isn't going to be a World Series. It's gonna be a "shooting-fish-in-a-barrel" series.
Go dust off your wall. You're gonna be needing a place to hang another trophy ... as if you already didn't have enough. LOL.
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Thread Author
# 8
10-27-2009, 08:08 PM
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Quote:
Originally Posted by lordcliff I actually called Tmo customer service 5 times yesterday trying to decide if I wanted to switch plans or not (had to keep calling back so I could discuss it with my boss (wife)). They were extremely helpful. I ended up staying with the plan I have, at least until the 9700 comes out and I'll switch to that and give my 8320 to my wife. They were patient, and didn't pressure me to switch. They seemed like they really care about what I wanted, not trying to push their agenda. | Excellent. Agreed.
BTW my friend, you are gonna be in heaven when you transition from your 83xx series to the new 9700. I had a 83xx series (loved it) but you get so spoiled by the additional memory and processor speed of these newer units.
Sit tight for a few more days and then get yourself a 9700. Life will be beautiful.
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10-27-2009, 08:29 PM
| | | CrackBerry Master Device(s): 8320-8900-9700 Carrier: T-Mobile | | Location: Savannah Join Date: Jul 2008 Posts: 1,260 Likes Received: 0
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I've been with tmo since 2002 and will never switch. For me it is because of their rates and their customer service reps. Every time I think I want to switch carriers because they have a new phone that tmo doesn't I start checking rates and by the end of the day I realize "what was I thinking?" I called customer service several months ago because I was trying to 'trim the fat' so to speak on all my bills and see if I could save $$ anywhere. Tmo checked my usage (we have a family faves plan) and realized I was paying for the 3000 min a month plan and had not gone over 1300 minutes ever. They got me to a different plan that saved me about $40/month. I will never leave.
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10-27-2009, 08:33 PM
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I've been with T-Mobile since 2006 and based on my personal experiences with them, I'd give them a B. Their plans are very good (at least my grandfathered plan) and their customer service is the best in the business (I think).
But they lose points on reception. My family home is in a valley which receives zero coverage from T-Mobile, while my family members on AT&T all have service. I also have reception problems In my office on the other side of the country; I lose reception at least a dozen times every day. This was manageable when I had an 8320 and could get consistent service through UMA, but since getting the Bold, I'm littled to PINs and emails with frequent dropped calls or stalled text messages.
Which brings to another point: lack of options for 3G. I need a 3G functioning phone and T-Mobile is the last of the four major carriers to release one. That's disappointing to me, that my carrier doesn't have the handset available that I need, making me buy from somewhere else (and limiting my options for support and insurance).
So for ezcellent pricing, great customer service, but reception issues and last place in the 3G race, I give them a B.
Posted from my CrackBerry at wapforums.crackberry.com
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10-27-2009, 08:37 PM
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I've been with TMO since they bought Aerial in my part of the world over 10 years ago. I've tried two different services ("cheated" on TMO) - both sucked horribly, and I know now that I'll NEVER, EVER, leave again. They've been nothing short of stellar and accommodating, and the only cross thing I've ever encountered was a rep I actually had fired. (apparently, this guy was on his last leg anyway)
I'll never, ever switch again. T-Mobile has a good thing going!
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Thread Author
# 12
10-27-2009, 08:39 PM
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Quote:
Originally Posted by mattglobal I need a 3G functioning phone and T-Mobile is the last of the four major carriers to release one. | T-Mobile has actually had several 3G phones out for quite sometime. The Google Android phones are all 3G. I'm sure you are aware of this but the BB 9700 is also 3G and will be released in the next few weeks.
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10-27-2009, 09:07 PM
| | | CrackBerry Genius Device(s): Droid Razr Maxx Carrier: Verizon Wireless | | Location: Upstate NY Join Date: Jan 2009 Posts: 3,096 Likes Received: 3
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The awesome CS and cheap rates make me stay with T-Mobile. I don't think I could really afford having a BB on any other carrier.
However, I do sometimes wish that they would fix some reception issues and rollout more 3G. It seems like only the major MAJOR cities get 3G and no one else. With Verizon and AT&T, you get it all over. I hope T-mobile catches up soon!
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10-27-2009, 09:23 PM
| | | CrackBerry Abuser Device(s): 9780 Bold Carrier: T-Mobile | | Location: Ft.Lauderdale, FL Join Date: Dec 2008 Posts: 149 Likes Received: 3
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Quote:
Originally Posted by berryite Come on.
The last time NYY faced the Phils in post season was about 60 years ago in 1950 and they swept them.
The Phils have two championships and they won those by beating the Kansas City Royals and the Tampa Bay Rays. Seriously, how hard could that have been? They somehow got the Dodgers number in a couple of NLCSs but that luck is gonna run out.
This isn't going to be a World Series. It's gonna be a "shooting-fish-in-a-barrel" series.
Go dust off your wall. You're gonna be needing a place to hang another trophy ... as if you already didn't have enough. LOL. |
Berryrite: I think you and I my friend will get along just fine LOL! This will be slaughter! NYY has the best lineup since 98! This is an awesome team. Hey, do me a fav and add me on BBM 2629D7F5. I just added more wood to the shelf for that #27 
Now in regards to T-Mobile. I have never had any complaints for them or against them. So far all my questions have been answered and I get nothing but quality CSR support.
Posted from my CrackBerry at wapforums.crackberry.com
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10-28-2009, 07:05 AM
| | | CrackBerry Addict Device(s): 9700 | Playbook | HTC Wildfire Carrier: T-Mobile | | Location: Planet Playbook Join Date: May 2009 Posts: 768 Likes Received: 6
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I've been a T-Mobile customer since November 2007. I've been happy with them since. The only thing that kept me from giving them an A is coverage. Many of you feel the same about this. Their 3G service is way behind the other carriers. By the time they have fully deployed 3G here in the United States, other carriers like Verizon, Sprint and AT&T will have moved on. T-Mobile customer service is the BEST. They always treat you like you're in First Class. They don't try to sell you something but try to help you save money. I hope TMOs customer service never changes.
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