What would you do?

[Seyche]

This is a follow-up to the "6 yrs w/ T-Mobile...Unappreciated" thread.

My contract was up on Monday and I disconnected the line.

I received a call from a tmo rep telling me that she would honor the warranty and replace a 8320 for one that went dead (in September) after technical support gave me faulty instructions.

Of course, I must re-open the account. There is no compensation for the payments for the period of no service.

Am I eligible for an unlocked phone if I interrupted service? I travel overseas often and always used unlocked T-Mobile phones.

[NorrisCell]

My opinion? Call back. Speak to Loyalty. Tell them you have been trying to get the phone issues resolved and now you found out T-Mobile was in the wrong. Be prepared to reinstate your account if they offer you a credit of some sort.

[redman12]

Originally Posted by NorrisCell

My opinion? Call back. Speak to Loyalty. Tell them you have been trying to get the phone issues resolved and now you found out T-Mobile was in the wrong. Be prepared to reinstate your account if they offer you a credit of some sort.

This.

10char

[sedalia066]

Originally Posted by NorrisCell

My opinion? Call back. Speak to Loyalty. Tell them you have been trying to get the phone issues resolved and now you found out T-Mobile was in the wrong. Be prepared to reinstate your account if they offer you a credit of some sort.

Right on. Their mistake deserves compensation of some sort.

Posted from my CrackBerry at wapforums.crackberry.com