Unlimited Intl Email - Fraudulent misrepresentation?

[f10a]

I just recieved over $3000 in "internet access" charges while roaming in Spain with my BB 9700. Yet 7 other countries worldwide were billed as "RIM Blackberry". I have the Blackberry Unlimited International Email plan which states the following:

BlackBerry Unlimited International E-mail*
Traveling worldwide? As long as you have a provider that offers GPRS Internet service, you’ll be able to send and receive e-mails from country to country.

Includes:

Up to 10 personal e-mail accounts
(you can aggregate up to 10 accounts)

The services above include special web2go features to bring you an even better Web browsing experience:

Personalize your phone’s home page
Choose a ready-made home page template with news, sports, celebrity info, and more, or add your own links to your favorite sites. You can even change your home page’s color theme to fit your style.

Google mobile search (doesnt this require internet access?)
Get fast, relevant and easy-to-navigate search results.

My Account
Easy access to your usage, account activity, bill summary, and more.

My Downloads
We'll store your purchased downloaded content here; some items can be downloaded multiple times.

*To provide the best network experience for all of our customers we may temporarily reduce data throughput for a small fraction of customers who use a disproportionate amount of bandwidth. Your data session, plan, or service may be suspended, terminated, or restricted for significant roaming or if you use your service in a way that interferes with our network or ability to provide quality service to other users. Some devices require specific data plans; if you do not have the right plan for your device, you may not be able to use data services. 3G coverage is available only in certain markets and on certain devices. Taxes, fees, and additional charges may apply. Domestic use only. See your data plan terms and T-Mobile's Terms and Conditions on T-Mobile.com.

**For all BlackBerry wireless e-mail solutions, in order to access corporate e-mail through the BlackBerry Enterprise Server, your company must install Blackberry Enterprise Server software on your corporate server. BlackBerry Enterprise Server software is an additional charge and must be purchased separately. The software provides advanced security features and reconciles your e-mail, calendar, and contacts with your desktop e-mail application. To find out if your company has BlackBerry Enterprise Server software, ask your IT department.

My phone is used for extensive email, many with PDF attachments, and BBM. I dont use social networking apps and only have Google Maps installed, but GPS is disabled. I find it odd that every month only the Spanish mobile carriers lodge billing as "Internet Access" that is sandwiched between "RIM Blackberry", which often times is a higher MB number. Every other country I travel to each month is billed as "RIM Blackberry" and the phone is used identically in each country.

TMO refuses to credit these charges despite pointing out that their website claims the Blackberry Unlimited International Email plan includes "a better web browsing experience", "Google Mobile Search", and "My Downloads", among other features. The fine print mentions nothing about anything else.

Has anyone else noticed this gross misrepresentation and fraudulent billing practice (that might have correlation to the class action lawsuit that was recently filed), and if so, what steps can be taken to resolve this?

[Pyrus]

the onlything i know about this is we offer a 20$ a month unlimited BB data plan for internaiton use it ONLY allows you to use email and BBM anything other thatn those two things will incur a 15$ per mb charge

[MobileMadness002]

Now curious, does the email portion include the downloading of attachments?

[Pyrus]

i pulled up the policy on my computer hope this helps

Description
BBINTL add-on feature prevents customers from incurring data roaming charges for certain BlackBerry services, such as e-mail (BES and BIS), PIN to PIN messages, and BlackBerry Messenger.
Important: Customers can still incur international data roaming charges for services such as MMS, Visual Voicemail, and Web browsing (including web e-mail access through sites like Sign In, etc.)
Customers must be on a BlackBerry data plan or have a BlackBerry SOC added to their rate plan to add this feature.
Accounts with this SOC require a BlackBerry device.

Restrictions
Does NOT include Web browsing (this includes e-mail access through sites like Sign In, etc.)
Does not cover voice calls.
Does not provide international roaming permissions for data and voice.
Not available for:


SmartAccess
Flex Pay
Employee accounts

Bucket
Unlimited BlackBerry e-mail – including domestic e-mail (Gmail, Yahoo, Hotmail, etc.)
Unlimited BlackBerry corporate e-mail
PIN to PIN messaging
BlackBerry Messenger messages

[MobileMadness002]

So would that include even the pictures from emails where the email would be HTML and accessing the images from www pages? Probably not huh?

[Pyrus]

Originally Posted by MobileMadness002

So would that include even the pictures from emails where the email would be HTML and accessing the images from www pages? Probably not huh?

i think it does but im pritty sure downlaondg a PDF wouldnt be included it depends on how the file is attached like if you open the email and it has a embeded pic or somthing like that no charge but if its click here to download the pic or PDF charge

[f10a]

Originally Posted by Pyrus

i pulled up the polocey on my computer hope this helps

Description
BBINTL add-on feature prevents customers from incurring data roaming charges for certain BlackBerry services, such as e-mail (BES and BIS), PIN to PIN messages, and BlackBerry Messenger.
Important: Customers can still incur international data roaming charges for services such as MMS, Visual Voicemail, and Web browsing (including web e-mail access through sites like Sign In, etc.)
Customers must be on a BlackBerry data plan or have a BlackBerry SOC added to their rate plan to add this feature.
Accounts with this SOC require a BlackBerry device.

Restrictions
Does NOT include Web browsing (this includes e-mail access through sites like Sign In, etc.)
Does not cover voice calls.
Does not provide international roaming permissions for data and voice.
Not available for:


SmartAccess
Flex Pay
Employee accounts

Bucket
Unlimited BlackBerry e-mail – including domestic e-mail (Gmail, Yahoo, Hotmail, etc.)
Unlimited BlackBerry corporate e-mail
PIN to PIN messaging
BlackBerry Messenger messages

So essentially your internal information on the BLACKBERRY UNLIMITED INTERNATIONAL EMAIL plan CONTRADICTS what is posted on the customer website!

The TMO website, which I posted in the original post, clearly implies that some sort of web browsing in included!

The services above include special web2go features to bring you an even better Web browsing experience: (web browsing included?)

Personalize your phone’s home page (homepage is internet, no?)
Choose a ready-made home page template with news, sports, celebrity info, and more, or add your own links to your favorite sites. You can even change your home page’s color theme to fit your style.

Google mobile search (doesnt this require internet access?)
Get fast, relevant and easy-to-navigate search results.

My Account
Easy access to your usage, account activity, bill summary, and more.

My Downloads (downloads require internet, or are automatic within emails)We'll store your purchased downloaded content here; some items can be downloaded multiple times.

Nowhere on this product page does it list restrictions of what is NOT included in the plan such as HTML, PDF downloads, imbedded pics, etc...

Is anyone else not seeing how clearly misleading this is?

TMO needs to refund these charges immediately! If not, what legal recourse do we have?

[Artemis68]

I'm sorry you were misled by what was on the site. Since you were genuinely misinformed by a poorly written site and not trying to "get out" of paying for data that you knew you'd be charged for, I think T-Mobile should reimburse you AND fix their site wording.

Posted from my CrackBerry at wapforums.crackberry.com

[mattglobal]

Let me know how this goes for you. After never having been charged a dime for international data since 2007, I was recently told that my time in the UK last week is going to end up costing me $1500 in data roaming charges. I would have dropped T-Mobile immediately, but I'm waiting for my billing cycle to complete so I can try to fight them on this.

[K Bear]

Web2Go is the WAP browser. not the Blackberry Default browser.

[Pyrus]

whats the link to the page where you got your info ive never seen that page before

[f10a]

Originally Posted by Pyrus

whats the link to the page where you got your info ive never seen that page before

Blackberry Addons

[Pyrus]

hmm im not sure this page is for the BB international Data plan i think it just explains the BB data and that you can use it internationally

[f10a]

Originally Posted by Pyrus

hmm im not sure this page is for the BB international Data plan i think it just explains the BB data and that you can use it internationally

Then why does it say "BlackBerry Unlimited International E-mail*"?

[Artemis68]

I see where the OP got confused.

There is a small description for the Unlimited International Email plan and then underneath, there are a bunch of descriptions about web usage on the Blackberry. Really, they have nothing to do with the email plan and are not included, but they are described right underneath it so I can understand how the OP would think that they were included.

That being said, I think he needs to call T-Mobile and get a credit and they really need to re-write that page. Simple misunderstanding and I don't think the OP should be punished. I can really see how one could misread that. Lesson learned, right?