UMA billing issues grrrr

[dbobier]

We have been using UMA at home since April. The last 3 months we have had to call customer service to straighten out the billing. They have been charging ALL our UMA calls against our cell minutes dispite the fact that the bills all show a "U" after the calls indicating they are UMA calls. We are paying for the hot spots at home service so this should not be happening. They remove the charges each time but last Thursday they suspended our account due to "high usage". Seems they charged 3000 minutes to our cell minutes which were all UMA calls. We are just about fed up with their inability to properly bill these calls. We have even verified that they are aware we are using a non T-Mobile router. The wife is ready to tell them to take their contract and shove it since they have violated it and send them her new curve which she bought to take advantage of the UMA service......we also cancelled the 'land line' to cut costs but this is getting very agravating. I have had my curve for almost 2 years so if push comes to shove I will sell it on e-bay and shop for another provider.
Any input on this issue will be helpful.

[scion9]

Were you offered a T-mobile router to help resolve the issue? Supposedly, its optimized for UMA calling. I'd ask if they could provide one to help resolve the issues you're having with billing. That would be ideal for both sides as its no joy for you to call in every month anymore that its easy for the reps to rerate your bill for 3000 mins in overage I'd imagine.

[dbobier]

No, they have not offered one of their routers and frankly I will only accept one if it is free. I have an expensive but older Netgear unit that is perfectly fine. The airtime bills indicate they know they are UMA calls as they are listed with a "U" so they know they are UMA calls. What is curious is why we are charged anyway. Each month they claim they are flagging the problem but so far no fix and the last one was very agravating when they suspended us. I had to resend the Service books to get e-mail to work. Supposedly the last rep is taking a look daily to assure the problem is fixed
We have been a T-Mobile customer for years and now this...if this continues I will be expecting a lot more than a billing adjustment as we have better things to do with our time than make calls to Customer Service monthly....maybe an updated uber Blackberry like one of the ones to come out soon??
Time will tell

[SandAngel]

I was having a bit of the same issue. I know that if it says U it means you are on UMA(and being charged minutes) but it needs to show X to mean you aren't being billed the minutes.

One of our phones(on a family plan) wouldn't register the X only the U and was sucking up our minutes.

All they need to do is add a code to each phone line to straighten this out and make the calls register as X free calls.

I do want to say this is what they did for us... and it worked immediately to register the calls right. They told us it happened because we switched and upgraded some family plan phones and the CS rep should have re-added the code to each line..

Not sure if all this applies to you but it worked for us with one phone call.