Tmobile handset exchange?

[kashmiriomar]

how do i go about getting a handset exchange? i need to do it b4 my warranty expires in mid november. plz help!!
thanks

[Tiassa]

Go to a T-mobile company owned store and ask them. That's what I did with my (late, lamented) Pearl Flip when the Bluetooth died (a common fault on the Flip)

[kashmiriomar]

thanks ill try it.
where are you locateD?
i know that tmobile in NYC doesnt do the exchanges at the store location. but i will give it a shot

[Tiassa]

I'm in Boston. Double check where you take your phone. Make sure it is a T mobile company owned store, not an "authorized reseller", the latter tend to be biased towards getting you to "upgrade" your phone. Use the store locator on the Tmo website, i'm pretty sure it makes the difference between the 2 obvious.

HOWEVER. . .
as a point of information when my Wife's Bold went south we couldn't exchange it at the ATT company owned store, we had to go to a service center and exchange the phone there (that's what the folks at the store told us to do). So maybe Tmo in NYC has a similar setup.

[being11]

in the Seattle Area, the corporate t-mob stores will NOT do a handset exchange. they said you have to go thru CS via phone....
then they charge you 15-20 to ship you a new phone. BS policy

[pantlesspenguin]

Actually, the quickest and easiest route for this is to set up the exchange via T-Mobile's customer service chat: T-Mobile Support Community: Topic: Chat

I've had to replace handsets a handful of times and I've never had any trouble using this.

[kashmiriomar]

thanks penguin im going to give it a shot

[kashmiriomar]

Originally Posted by pantlesspenguin

Actually, the quickest and easiest route for this is to set up the exchange via T-Mobile's customer service chat: T-Mobile Support Community: Topic: Chat

I've had to replace handsets a handful of times and I've never had any trouble using this.

that was so easy and so glad it worked out 4 me THanks AGAIN!!!!!!!!!!!