TMO Loyalty Dept..........

[sfo423]

Can anyone comment on their (loyalty dept) "flex" in making adjustments to plans for customers?

I am a >5 yr. customer, off contract and spend ~$100/mo. and I am switching from a BB to GX2. I called in to CS, said "cancel" to automated system (hoping to get patched through to Loyalty). The rep tried the assumptive close with me on a $10/mo. off (for two years) on an $80/mo. plan, but I said no. Of course she said this was a "one time offer," but I don't believe that.

Has anyone had success w/Loyalty in getting more than a few bucks a month off?

Would I be aiming too high to target the unlimited voice & text and 2G data for $60/mo (and subsidized phone vs. full price phone)?

[kashmiriomar]

i have the loyalty family plan, but im grandfathered into it..
tmobile doesnt offer it no more, but it wouldnt hurt to try and ask 4 it

[chgomakeup]

Loyalty is not the same anymore...it's more often "Disloyal". They don't care about retention anymore, and I believe they note people's accounts and throw them into longer wait times if subscriber complains too much. Take notes on every call you make - who you spoke to, what you agreed to, etc. I'd go so far as to record your calls!

[Atlas_2011]

Chgommakeup is an *****, don't listen to them. I work in a call center for a diff company and I always help more when customers are up front with what they want and they are NICE and CALM. Taking notes is fine, recording calls is retarded bc even if you did it wouldn't help you bc u cannot record calls without permission, and don't be a complainer. Just say "this is what I would like, is there anything u can do to help." Its like that catch flies with honey, not vinegar saying. Good luck

Posted from my CrackBerry at wapforums.crackberry.com

[ezrunner]

Actually calls can be recorded really depends on Your state you are in some are 1 party states meaning only 1 participant has to know call is recorded of course there are states where all parties must be made aware of recorded calls

[Atlas_2011]

Either way its a waste of your time and efforts. Just don't be a **** on the phone and your fine

Posted from my CrackBerry at wapforums.crackberry.com

[pantlesspenguin]

Originally Posted by Atlas_2011

Chgommakeup is an *****, don't listen to them. I work in a call center for a diff company and I always help more when customers are up front with what they want and they are NICE and CALM. Taking notes is fine, recording calls is retarded bc even if you did it wouldn't help you bc u cannot record calls without permission, and don't be a complainer. Just say "this is what I would like, is there anything u can do to help." Its like that catch flies with honey, not vinegar saying. Good luck

Posted from my CrackBerry at wapforums.crackberry.com

Actually his comment was spot on. I've had several problems with them lately, and I've always been nice with them on the phone and in the shop. I had the HTC Sensation. I dropped it on a walk and the screen shattered. I got the insurance replacement and it was buggy. Got a warranty replacement, buggy. Got another replacement, buggy. They offered me a G2x and I refused because I had that before and it was horrible (op take note). That's ALL they could do for me, save for sending me another buggy sensation. So I got a sgs2 full price. I had problems with that, too, and a phone rep said I could get a new device and they'd waive the restocking fee for the sgs2. I went to get the amaze, but they wouldn't waive the restocking fee!! So I called T-Mobile when I got home. They put it in the computer on my account to waive the restocking fee. I went BACK to the store and they said they didn't have the authority to waive it there and I'd have to call them back. I called AGAIN and they ended up giving me a "courtesy credit " for the $50 I paid.

Geez, after spelling it all out like that I'm wondering why I'm still with them!!!