is there something wrong with T-mobile's blackberry email?!?!

[enyce69]

I keep trying to configure my email account for my new Blackberry Bold 9000 on my tmobile online account but it won't go through! when I try it on my phone no luck either. I have the $19.99 blackberry unlimited problem wtf is the problem?? this is sooo frustrating

[itstharoc23]

Try going to t-mobile.com and in the search bar type configure my device and go thru that process because u have an unsupported handset and u have to have the correct settings

Posted from my CrackBerry at wapforums.crackberry.com

[savioAMG]

Did you follow the instructions in this thread first?

[g8rbabe]

Try this...copied from another thread:

1) Log into My T-Mobile website as you would normally.
2) The next screen will come up and have some options for Manage, Connect and Share, Shop, Learn, and Support towards the top of the screen.
3) Mouse-over Manage and you'll see an option for Phone appear below. Click on Phone.
4) When the next screen comes up, look to the right of the Phone picture and see if you see the option for Blackberry Email Setup under Resources for this phone. If you do not, click on the link for Not Your Phone under the Phone picture to the left.
5) On the next screen click on Blackberry for Manufacturer and then choose the correct Blackberry from the listed pictures/models shown.

Once you have completed this, you'll be taken back to the same phone resources screen you were before, but this time Blackberry Email Setup will be shown to the right.

The issues with the new site are based on the fact that T-Mobile now tags cookies with those preferences. Lose that, you lose your options. It's a stupid way to work a website like that. They changed it to make it simpler, but complicated it in the process. CSRs agree that it's goofy... they've had numrous calls about it during the past couple of days.