T-mobile Thank A Rep

#1 08-31-2009, 02:07 PM

Ok,

So every forum has an ask a rep...or a bash a rep.......so heres my THANK A REP......I have some issues with TMO billing as of late but EVERY time I call in IM greeted by a friendly voice and someone whos knowledgeable or wants to honestly help.......

Customer sound off and lets make sure these people know even though sometimes we may be angry or angry at TMO policy we still love em and to keep up the good work.......

I called in today and after losing my phones they found a way....even though I was in no way entitled to 3 new phones for my lines.......even though I CHOSE not to have insurance....and TMO could have easily said "SORRY"....they got me a replacement MT3G and 2 FLIP NOKIAS at a SEVERLY DISCOUNTED RATE.....

SO THANKS GUYS

vdubguy2k · #2 08-31-2009, 04:12 PM

Very nice! I have to say that pretty much every experience I have had with T-mobiles customer service has been outstanding. Biggest issue I had was when I was told my corporate discount would apply to the unlimited loyalty plan, but then it didn't. Right away I got someone on the phone who was awesome, they hooked me up on a different plan that is way better for me and I got another 8900 for the second line on my account.

I gotta say T-mobile customer service is the best of any company I have worked with hands down.

#3 08-31-2009, 04:18 PM

thanks for replying...ya they are.....I think they feed em vicodin on there breaks....lmao....always pleseant

#4 08-31-2009, 08:55 PM

Ya and while were on it I wanna see some tmo customers sounding off with a thanks for our reps!!! Let's go people

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berryite · #5 08-31-2009, 09:04 PM

Quote:

Originally Posted by larrygump

Ok,

So every forum has an ask a rep...or a bash a rep.......so heres my THANK A REP

Great post Larry.

I've noticed a trend. The posters who usually create unproductive threads complaining about carriers over ridiculous things generally have low post counts and once their complaint thread starts to die, they usually fade away and are never heard from again.

I've seen this pattern over and over.

It's really not productive when you see a bunch of bandwidth being wasted over how someone you've never seen before is so terribly upset because their carrier isn't giving them free service and offering to pay their mortgage and car payments.

This doesn't mean legitimate service failures shouldn't be raised. But the ratio of negative threads from relatively unknown members is odd.

Thanks again for the positive stuff.

Artemis68 · #6 08-31-2009, 10:02 PM

I've had billing issues (stupid debit card) and the reps are good with me, even I'm obviously worried about my money and talking too fast lol.

The one rep lady who offered me Loyalty when I didn't ask...(I was calling about something else)...that was pretty neat.

I really like how the reps are nice and understand English well. It can be very difficult to go through CS when they don't know what you're saying because they don't speak english. HP cs is notorious for this. I'm glad tmo is not.

Good thread.

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jyo · #7 08-31-2009, 10:19 PM

I have been having problems trying to sign up for and activate the paperless billing option online so that I don't get charged the $1.50 fee. I called today and the rep was friendly and helpful-i got an e-mail confirming I was signed up for paperless billing within 5 minutes of hanging up with the CSR. She was great!

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rnh2112 · #8 08-31-2009, 11:37 PM

I have nothing but love for T-mobile! always treats me with courtesy, and are eager to help with all my questions and problems large or small... I've had sprint, and AT&T in the past, so I know how bad I used to have it, and how good I have it now!!!

rnh2112 · #9 08-31-2009, 11:40 PM

Oh yeah, I almost forgot.. It was a T-mobile CSR that first told me about Crackberry.com!!!

#10 09-01-2009, 06:25 AM

thanks everybody......I agree berry with tregards to the bashing......it def. gets old but I understand the frustration....I guess I just dont get certain aspects though......I mean TMO has ALWAYS taken care of me......why not spend your time trying to get the problem fixed instead of on here bashing em?

clitrenta · #11 09-01-2009, 11:39 AM

I can't complain either. It was the T-Mo rep who suggested a way for me to get my 8900 even though I didn't have the money right then. I still ended up paying a bunch but at least I got it. He was very helpful. I must admit though that it was the rep at my T-Mo store that REALLY went the extra mile for me. He accomplished three major things that I wanted when every other rep couldn't even manage one of them. I spent TWO HOURS with him. We're very close now

Nice going T-Mo!

TequilaAddict · #12 09-01-2009, 03:39 PM

I'm so glad to see a positive thread here!! Great idea.

I've always had good service with Tmo. I just did the online chat service and had a 15% discount applied to my account, and they also told me that I can upgrade my phone on Nov. 8th! I think that was great!

MissV84 · #13 09-01-2009, 05:26 PM

I would like to thank Tmobile. For the last week, I stopped getting signal - everywhere! - it was pure torture as my mobile is my main form of communication as I don't have a home phone. I called to ask why I lost signal. I was on the phone for an hour, and the rep was nice enough to send me a new phone! It came in the post today, and perfect signal again. So again thanks Tmobile!

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