T-mobile has been an absolute nightmare for me so far (long rant)!!

[_MartyMcFly_]

Im in noway trying to steer anyone away from T-mobile as I feel my experience may be extreme, but these last few days have been **** trying to get T-mobile to understand my dilemma!

It all started when I ordered a Blackberry 8900 on newegg.com for 48$ last week. My credit was run, I was approved for 2 years of service through T-mobile and everything was fine and dandy. Later that night I was doing some research and saw that Amazon.com was running a special on the 8900 for 1 penny so I quickly canceled my order through newegg and re-ordered the phone through Amazon to save 50$. No big deal right? Wrong! What awaits me are days of frustration.

First off, I get a email from Amazon stating I need to call T-mobile to do a credit verification. I call T-mobile, tell them I received an email telling me to contact them for a credit check. The T-mobile rep (all have been friendly and courteous) told me yes my credit is fine and she would be sending my paperwork over to Amazon and it would take 2 days for the process to complete. 3 days rolls around and I hear nothing back from anyone, even though I payed for overnight shipping since I currently have no phone. I then receive a second email from Amazon stating for me to call t-mobile for another credit check. Im thinking "what the fudge" so I call T-mobile yet again and explain the situation and after being passed around the system, speaking to 4 different reps with a total hold time of 26 minutes between them all, Im told all is well and they are re-sending my paper work assuring me im eligible for 3 lines and no deposit. The rep told me to wait up to an additional 48 hours and assured me the package would be shipped.

I wait those long 2 days, phoneless mind you, waiting for my package. Today I get an email from Amazon stating my order has been cancelled through Amazon seeing as how I already had a previous account with t-mobile and they dont do upgrades, just new lines. Me being extremely frustrated call T-mobile and explain to the first rep the situation of me ordering a phone through newegg, then cancelling my order, then re-ordering through amazon. The rep pulls up my account and sure enough sees a temporary account set up the same day I ordered a phone from newegg and states "let me get you to the right representative who can help you out". As I wait on hold upwards of 8-9 minutes a fella comes on the phone and knows nothing about my case, so I have to explain the situation to him all over. I explained how the phone I was using was about to die and if I could call back without having to go through the que. He states "Oh yes sir!" and gives me a number to avoid the que and reach his department. I call the direct number back and you guessed it, it throws me back into the que and I have to speak to some little old lady and explain the situation over.

Now this is where this gets down right filthy. Im not exaggerating when I say I was transferred to 11, yes 11 different reps during this one phone call, and I had to explain the situation to each one over and over again. I will say each one was very friendly and voiced concern, but each stated they could not help me and would have to be transferred to a different department. My total hold time for that call was one hour and 6 minutes, my total talk time was 17 minutes. I was wishing I had a call recorder because it got to the point where it was downright hysterical.

The last lady I talked to spoke in the extremely hard to understand 'dot indian' accent. I of course had to explain the situation, which she assured me she understood. She of course told me to hold for 1-2 minutes (they all told me this) and I was waiting on hold for up to 10 minutes when she came back on the line, apologized for placing me on hold, and told me Id have to call Amazon to take care of the problem.

I hung up on them in frustration upset I couldnt freaking order the phone I wanted online for the price I wanted. I sat on the edge of the bed, re-gained my composure and decided to try again. I called, explained to the first sales rep the situation, he placed me on hold for a good while of course, then said he'd have to transfer me. The next guy with the sales team told me they couldnt delete my temporary accounts, and I was outta luck, but they could sell me the phone for 168$ with a 2 year contract. I hung up on him.

That was it, I decided to call and speak with a supervisor. When the sales rep picked up I instantly asked to speak with a supervisor. The supervisor came on, I explained how extremely frustrated I was for having to be on the phone for a total of over 3 hours, spoke to upwards of 20 reps, and demanded an explanation as to how I already have an account with T-mobile when I never received a phone or service with them ever and as to why Amazon wont ship me a phone! I was being very polite, but she could hear my frustration. She explained to me that when I created an account through newegg, that t-mobile set up an account in my name and hadnt deleted it. I told her straight up "then I guess you guys will continue to screw me out of service and I can never be erased nor order new service!" I think it finally clicked in her brain as to all I had been through and how simple the solution was, to just delete my accounts like they never existed which she did after talking with her for another 15 minutes and continuously being put on hold.

I was told that my accounts were deleted and to re-order the phone, which I just did. Im expecting to see an email through Amazon stating either I already have an account with T-mobile and they dont sell upgrades or cant re-order new service within 90 days. This should get very good, and to think, all this to save 50 bucks! Geez.

[gixxermr2008]

or even asking for tech support for blackberry storm.

[xTemptati0n]

That has nothing to do with T-Mobile. You ordered the phone twice, through two different indirect dealers. When you cancel an order like that from Newegg, you are canceling the phone, not the activation. You should have called T-Mobile originally and had them run your SSN and closed any account in your name, then go to Amazon and start over.

It's unfortunate that you wasted that much time and I don't wish that upon anyone; I know how that is. I deal with Customer Care day in and day out. Amazon probably saw the line as established in your name. Once you've had an account activated or set to "work in progress" it won't allow Amazon to touch it, at all. Everything is based on the SSN that you give them originally. Everything should work out from here on out. Let me know how this goes.

[_MartyMcFly_]

Originally Posted by xTemptati0n

That has nothing to do with T-Mobile. You ordered the phone twice, through two different indirect dealers. When you cancel an order like that from Newegg, you are canceling the phone, not the activation. You should have called T-Mobile originally and had them run your SSN and closed any account in your name, then go to Amazon and start over.

It's unfortunate that you wasted that much time and I don't wish that upon anyone; I know how that is. I deal with Customer Care day in and day out. Amazon probably saw the line as established in your name. Once you've had an account activated or set to "work in progress" it won't allow Amazon to touch it, at all. Everything is based on the SSN that you give them originally. Everything should work out from here on out. Let me know how this goes.

Im not sure if you even read the story? The tmobile crew was very aware of my multiple accounts and I told them over and over to delete anything in my name. They must of ran my SSN at least 5 or 6 times! Thats how they saw I had multiple accounts set up. Numerous times I was told I had an account for newegg set up but no one would cancel it. It was really really akward.

My experience with cuatomer service has been subpar so far, and thats being generous only because everyone was friendly.

[berryite]

Originally Posted by _MartyMcFly_

It all started when ...

It all started when ... you started running around creating multiple accounts with 3rd party companies. The title of this thread should be renamed to "I'm not even a customer and I've been an absolute nightmare for T-Mobile so far."

Now you're here writing a "War and Peace" novel about how you've created a mess and expect everyone else to snap to attention to resolve your errors.

What is amazing is how you can villify T-Mobile with this crazy diatribe. How about rather that this encyclopedia that you've written, that you simply write the following:

1.) I'm a knucklehead.
2.) Trying to get the best deal on a phone, I stupidly created multiple accounts with multiple 3rd party companies and now have made a total mess of myself with T-Mobile.
3.) Anyone have any ideas as to how I can get myself out of the mess I made?

See how easy that was? You can tell that you are a handful to deal with by the self-absorbed focus of your writing.

Try calling T-Mobile and admit to them that YOU are a knucklehead and YOU did something kind of stupid and could they try and help you. Be nice. Realize that what YOU did is going to require some poor person at T-Mobile to have to call two other 3rd party companies and straighten out your mess. Give them a few days ... and no whining about not having a phone - you got yourself into this, no one else. And when it all gets cleaned up (as it will), be gracious and say "thank you" several times to the person at T-Mobile who cleans this up for you.

Geez is right.

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[_MartyMcFly_]

Originally Posted by berryite

It all started when ... you started running around creating multiple accounts with 3rd party companies. The title of this thread should be renamed to "I'm not even a customer and I've been an absolute nightmare for T-Mobile so far."

Now you're here writing a "War and Peace" novel about how you've created a mess and expect everyone else to snap to attention to resolve your errors.

What is amazing is how you can villify T-Mobile with this crazy diatribe. How about rather that this encyclopedia that you've written, that you simply write the following:

1.) I'm a knucklehead.
2.) Trying to get the best deal on a phone, I stupidly created multiple accounts with multiple 3rd party companies and now have made a total mess of myself with T-Mobile.
3.) Anyone have any ideas as to how I can get myself out of the mess I made?

See how easy that was? You can tell that you are a handful to deal with by the self-absorbed focus of your writing.

Try calling T-Mobile and admit to them that YOU are a knucklehead and YOU did something kind of stupid and could they try and help you. Be nice. Realize that what YOU did is going to require some poor person at T-Mobile to have to call two other 3rd party companies and straighten out your mess. Give them a few days ... and no whining about not having a phone - you got yourself into this, no one else. And when it all gets cleaned up (as it will), be gracious and say "thank you" several times to the person at T-Mobile who cleans this up for you.

Geez is right.

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i know im new and have no pull here but you are just dense. wow..just wow.

[BrianW2007]

Originally Posted by _MartyMcFly_

i know im new and have no pull here but you are just dense. wow..just wow.

I understand your frustrations as I have gone through something similar years ago.
What you're seeing here are "T-Mobile fanbois" They come from every carrier, phone manufacture, etc. lol (Lighten up guys, I'm playing, sorta)

I am curious to see if amazon will let you re-order again.

[berryite]

LOL. Not me writing "War and Peace" amigo. Seems you are enjoying all the attention. This thread is a waste of time.

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[KUFan08]

I've been with Tmo for years and never had a problem ? But then again, I've never ordered 2 phones from 2 locations.. Good luck ! Only suggestion I can make is research for the best deal BEFORE you buy, not afterwards.

[Californium89]

thats why even tho its more expensive i would always by a phone from a actual t-mobile store then some third party retailer and ive never had a problem with customer server everytime i call i never get tosses around and m on my 2nd refurbished 8220

[mrsjackd]

I read the whole story and my 1st thought was the same as temptation you should have called t-mobile. It stinks you went through all of that but that's the chance you take ordering through a "middle man" hopefully you can resolve your issue.

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[dmcgrady]

All I can say on this issue is let this be a lesson.

Make sure when you buy something over the web, that you follow through with the transaction.

Lets see you spent about six hours of pain and suffering at the hands of CS, to save $49.00.

It will get even better if the TMobile service in your area sucks. You have 14 days in which to get out of your contract if the service is poor in your area. I suggest you spend the first 14 days of your usage with your phone in every conceivable area you plan to use it. If there is unsatifactory service in any of the places where you may be spending the bulk of your time, then you need to make a decision in the first 14 days.

Good luck

[liljkc]

How about this: I'm unable to receive most calls originating from landlines, and data coverage is inconsistent at best. Isn't that suffucient grounds for I to terminate the contract with no ETF?

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[dmcgrady]

Whether your calls are from other Mobile phones or land based units should have no bearing on your ability to receive calls. All incoming calls are routed to your nearest tower, unless on wifi/uma.

Are you getting a consistent Edge signal? What is your file free levels? It should be in excess of 12mb.

Make sure that your phone is set up properly. Call CS and get them to walk you through the settings on the phone.

If you can't resolve your connection issues. I wouldn't keep the service. It will be a long two years if you go past the return period.

Where in the country are you?

Good luck

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[stxeph]

Sounds like you should have verified the order was cancelled through either tmobile or that newegg first before ordering another service through another indirect dealer. Those other dealer are who you should be upset with for not properly cancelling the first order. That dealer should have disputed to tmobile for you instead of you going back and forth. I've had tmobile for over 5 years and never a single issue. Sometimes it definitely is the driver not the car. Haha.

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