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# 1
03-04-2010, 01:24 PM
| | | CrackBerry Genius of Geniuses Device(s): Android. Carrier: T-Mobile | | Location: Cincinnati Ohio Join Date: Nov 2008 Posts: 5,197 Likes Received: 6
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| |  T-Mobile edges out Big Red for #1 spot in Customer service
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03-04-2010, 01:53 PM
| | | CrackBerry Genius Device(s): 9550 (Storm2) Carrier: Verizon Pin: 30FC76A6 | | Location: Cincinnati, OH Join Date: Jul 2008 Posts: 1,560 Likes Received: 0
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I haven't had any significant issues with VZW CSRs. But, after spending much of my day yesterday on the phone wth them, TMO REALLY impressed me. Not only were they useful, but they were very kind and patient.
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03-04-2010, 02:18 PM
|  | CrackBerry Genius Device(s): 9900 Carrier: T-Mobile | | Location: Here and there Join Date: Sep 2008 Posts: 4,037 Likes Received: 923
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I love tmo customer service. Their always great and I've never encountered anything different.
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03-04-2010, 02:58 PM
| | | CrackBerry Genius Device(s): Droid Razr Maxx Carrier: Verizon Wireless | | Location: Upstate NY Join Date: Jan 2009 Posts: 3,096 Likes Received: 3
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What has impressed me with T-Mo CS is that many of the reps are not only kind and courteous, they really DO help you. They aren't just sitting there reading off some script, if they don't know the answer(s), I've known reps to actually go out and find me the info, and *really* ask around until they can get me the help I need. Now that's service!
So yeah this doesn't really surprise me at all. 
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03-04-2010, 03:03 PM
| | | CrackBerry User Device(s): 9550 (Storm2) and a PlayBook Carrier: Verizon | | Location: Seattle Join Date: Feb 2009 Posts: 92 Likes Received: 0
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I have been with Big Red for 15 years and I have found that their customer service goes in cycles. Every couple of years, it gets really bad for about 6-8 months. Then it comes back around. I am trying to build up people that I interface with so that when the next cycle comes, I can contact people directly.
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03-04-2010, 05:34 PM
| | | CrackBerry Addict Device(s): Torch 9850, HTC One S Carrier: T-Mobile | | Location: Virginia Join Date: Jan 2009 Posts: 764 Likes Received: 33
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Quote:
Originally Posted by Kemotaha  I have been with Big Red for 15 years and I have found that their customer service goes in cycles. Every couple of years, it gets really bad for about 6-8 months. Then it comes back around. I am trying to build up people that I interface with so that when the next cycle comes, I can contact people directly. | That's probably when the senior management changes, and it takes time for the new management to get back to what the previous management used to do.
I've been with T Mobile for some time, since 2002 or 2003. I've used ATT and Verizon for work and T Mobile has always been great to me.
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03-04-2010, 07:40 PM
| | | CrackBerry Addict Device(s): 8900, 5.0.0.822 Carrier: T-Mobile | | Location: NJ, USA Join Date: Jul 2007 Posts: 816 Likes Received: 0
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I've been with TMO since Voicestream days, and customer care has been consistently excellent -- friendly, receptive, helpful. When 1st line customer care can't handle the problem, getting bumped to either a blackberry or PDA customer care rep is great -- knowledgeable and helpful. All in all - consistently excellent customer service.
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03-04-2010, 08:51 PM
| | | Banned Device(s): Terminated Member Carrier: Terminated Member Pin: Terminated Member | | Location: Terminated Member Join Date: Dec 2007 Posts: 2,557 Likes Received: 0
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Quote:
Originally Posted by vinmontRD I've been with TMO since Voicestream days, and customer care has been consistently excellent -- friendly, receptive, helpful. | My vote goes for T-Mobile. I couldn't be happier with their service.
T-Mobile rocks.
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03-04-2010, 09:23 PM
| | | CrackBerry Addict Device(s): 8320, 8900, 9700, 9810 7.1.0.190 Carrier: T-Mobile | | Location: Kansas City, KS and BKK, Thailand Join Date: Nov 2007 Posts: 816 Likes Received: 49
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I am not surprised at all. My first experience with cellular world was with AT&T. Granted my area was not AT&T best coverage 8 years ago. Anyhow, fast forwarding 7 years later, I never look back. I got my 5 lines really tight with TMO till they take away UMA service completely ;-). That is I don't mind TMO taking away free UMA international call.
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03-04-2010, 10:21 PM
| | | CrackBerry User Device(s): 9700 (Bold) Carrier: T-Mobile Pin: TO BEANS!! | | Location: Atlanta, GA Join Date: Mar 2010 Posts: 17 Likes Received: 0
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I've been with T-Mobile since 2003 and have always been impressed with their customer service... Even more so lately since I switched to BB.
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03-05-2010, 07:13 AM
| | | CrackBerry Genius of Geniuses Device(s): Bold 9700 Carrier: T-Mobile Pin: K Pussycat Boutique | | Location: SE PA Join Date: Jul 2008 Posts: 5,284 Likes Received: 4
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I've been with TMO before there was even TMO, back before Voicestream all the way back to Omnipoint. Must be 12+ years. Their CS has always been good.
In SE PA, everyone I know who has VZW complains bitterly about CS, but will never change.
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03-06-2010, 12:27 PM
| | | CrackBerry Genius Device(s): MyTouch4G (Daily driver), BB 9700 (still used everyday), Kindle Fire Carrier: T-Mobile | | Join Date: Feb 2010 Posts: 2,874 Likes Received: 99
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Only been with T-Mobile a couple of years, but I have never had as good of CS anywhere, not just with my cell phone provider, but anywhere and that is saying something.
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