T-Mobile Customer Care=AMAZING!

ThatSteveIsAMonster · Thread Author #1 01-19-2010, 12:43 AM

I ran into some unexpected medical problems last month, and wasn't able to pay my bill on the day it was due. I called CC and explained to them I could pay it a few days later, and the response was AMAZING. The lady thanked me for calling and I made a "promise to pay", and it didn't affect my service. After talking to her about my trackball issue, I was transferred to TS who after a few troubleshooting tries, are sending me a new phone. Anyone else have praise for T-Mobile? They're been an amazing carrier for us so far!

BlitzedATL · #2 01-19-2010, 12:55 AM

I agree. Their customer service is great!
I rarely need to call but, when I do I am very pleased.

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vsuga · #3 01-19-2010, 01:07 AM

I agree with y'all. T-mobile is the best when it comes to customer service; I never ran into problems when talking to them. There are times when I pay my bill late and all I need to do is call them and I get friendly understandin reps on the line. I won't switch carriers because of this.

Artemis68 · #4 01-19-2010, 01:11 AM

Yeah their CS is awesome. They have everyone else beat when it comes to CS. I hope this trend continues.

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berryite · #5 01-19-2010, 03:49 PM

Quote:

Originally Posted by Artemis68

I hope this trend continues.

It's been consistent for the almost 10 years I've been with them.

As a former Verizon and AT&T customer, I can tell you that T-Mobile comes out head and shoulders above the competition.

I wouldn't use anyone else. And as I've said for years ... you could give me AT&T service for free and charge me the highest prices in the business for T-Mobile and I'd still stick with T-Mobile.

EdS817 · #6 01-19-2010, 06:09 PM

Received my new bill today and there was a 9.99 charge that didn't know about. Called CS and the girl told me it was for Telenav. I let her know I tried it when I got my phone in Nov but cancelled it. She saw that it wasn't active and gave me the credit for last month and this month that showed but hasn't been billed. Other providers I've been with have told me that I'd have to wait for them to research it. Not TMO. After I hung up I did #225# and saw the credit had been applied. This wasn't the first time over the past 2 years that this happened.

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Stell1na · #7 01-20-2010, 01:39 AM

Agreed, T-Mobile have great customer service. I've tried all of the major US cell carriers at one time or another and T-Mobile has the best CS (and reception, etc) of any of them.

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encryption · #8 01-20-2010, 08:23 AM

I've had a mixed bag of experiences with them, one of which has still left me with a bad taste in my mouth. They're not the best when it comes down to money. And for being the nations weakest 3G carrier and overall coverage, the least they can do is give service with a smile. Otherwise its down the sinkhole imo.

berryite · #9 01-20-2010, 12:20 PM

Quote:

Originally Posted by encryption

They're not the best when it comes down to money. And for being the nations weakest 3G carrier and overall coverage, the least they can do is give service with a smile.

Your experiences are unique, rare and isolated.

1.) T-Mobile offers the best rate plans of any national carrier in the USA. Period.

2.) AT&T is rated as the weakest carrier in the USA. Year in and year out AT&T is constantly rated as the worst carrier in the country by Consumer Reports. In their latest review of carriers, AT&T once again was rated the worst carrier in the USA.

3.) T-Mobile does give service with a smile which is why their customer service department is consistently rated the best in the business.

disceptre · #10 01-21-2010, 09:07 AM

I agree. My customer service experience has always been very good. Verizons was pretty good also. Att was the worst

RWWackoStu · #11 01-21-2010, 09:32 AM

TMO's CS is the reason why I will always stay with them. Always been helpful, good tech support, and they do what they say they will do.

berryite · #12 01-21-2010, 12:12 PM

Quote:

Originally Posted by RWWackoStu

and they do what they say they will do.

T-Mobile was recently rated as the most ethical carrier in the mobile business. That says a lot.

gotblackberry · #13 01-21-2010, 12:18 PM

Verizon has promise to pays as well

jking75104 · #14 01-21-2010, 12:33 PM

I couldn't agree more about Tmobile's customer service. It's been outstanding. I have been with all of the others major networks and Tmobile has them beat in the customer service department. I have been with Tmo for over three years now. I left Sprint because of the poor service. I couldn't complain about their coverage though. I left Verizon, because at the time their phones sucked. I left Nextel because their phones sucked and Sprint bought them. AT&T (Cingular) poor customer service and expensive plans made me bail on them. As a matter of fact, I hated Sprint so much, I paid 200 dollars a line for three lines to leave their asses. Tmobile seems to know what counts. Make your customers happy and they will stay. When they announced the were getting the Bold, they unknowingly locked me in for the foreseeable future. Who remembers when tmobile starting offering the customer loyalty plan. It cut my bill by 40.00 a month and now I have unlimited everything.