T-Mobile CSR's really make me wonder....

[Splitz]

I called T-Mobile the other day to get them to send me an unlock code. I am going to be going to Saudi Arabia on a 1 year contract.

We confirm the phone and the IMEI, and she says that she'll get the unlock department to send me the unlock code in 24 hours.

I get the e-mail with the unlock code and attempt to unlock it. Use 2 tried out of 10, and it won't unlock.

I go back and read the e-mail....they sent the unlock code for my Pearl that I had in 2006. and I currently have an 8900.

Now I have to call them BACK and wait another 24 hours for an e-mail. Pain in the rear.

/rant

[Heresy]

Hmm messed up. Hopefully the get it straight for you.

[dakatone]

TMO's always been great to me. Explain the situation to them, maybe you can get a fast forward on the new e-mail.

[LittleBitty]

There isn't a way to get it any faster than 24 hours. But the thing is that you are only suppose to be allowed one per 90 days. I hope they get it straightened out for you.

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[RavenMaverick]

I have found that T-Mobile is usually quick to admit a mistake and correct it! Atleast in my prior experience with their CS. I am sure they will allow you to have the correct unlock code without having to wait another 90 days. They will fix it for you.


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[SimeonAS89]

Yeah they are very good about correcting mistakes. When I got my unlock code I had no issues what so ever which is good.

Good luck with your issue though. Sometimes they can be pretty tough depending on the CSR you get.

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