04-29-2010, 10:59 PM
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| | CrackBerry Abuser Device(s): 9900 Carrier: T-Mobile Pin: 28008C65 | | Location: Astoria, NY Join Date: Apr 2008 Posts: 284 Likes Received: 1
Thanked 2 Times in 2 Posts
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Well, my story is a little less pleasant. On 4.22.10 my 9700 got a "white screen of death", which wouldn't allow me to see anything on my screen. I went into T-Mobile to tell them about it and hopefully get a new phone, and they put me on the phone with whom i believe was the insurance cust. service people. They told me that they would send me a new 9700 via UPS and if I wanted to I could get express shipping. I opted out of that (as much as it pained me), and I just went with the regular UPS ground shipping. I forked over the $50 for a loaner phone, which I promptly returned the next day because I was almost sick to my stomach using it, lol. A co-worker is letting me use her Samsung whatever (slider) and I expected to receive my new (or possibly refurbished) 9700 sometime this week. Wrong. As I checked the tracking number T-Mobile sent to me earlier this week, it brought up the UPS page that said my phone was delivered on Monday 4.26 at 3:46. Wrong again. I called to see what was up, and T-Mobile told me that even though UPS said the phone was already delivered and signed for by "BROWN", I wouldn't be receiving my phone until 5/3.
Needless to say, I am completely and utterly frustrated with this whole process. If I knew that it would take 2 weeks to receive my phone, I would've just did the "express" shipping in the first place. Luckily I don't have much longer to wait for it (assuming it does arrive on Monday)
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good thing was, t-mo doesn't carry the 8900 anymore, so when I called asurion about getting a replacement, they gave me the 9700 instead. I was so happy that it came the day after, even tho I ordered the replacement at 6pm the night before 
@eRiQuh
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