Really!?

[metllicamilitia]

I just got off the phone with TMo again about my screwed up tower. Once again they tell me nothing is wrong. Then he tells me to switch to 2G to see if it fixes the problem and I shouldn't notice a difference cause 2G is just about as fast as 3G........wow. Then he proceeds to tell me how to change it from 3G to 2G. Goes on still to tell me TMo's 3G sucks and their still working on it while at the same time they are implementing their HSPA+ network. Wow.

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[Jedi2dope]

wow..........

[californiablackberry]

That's T-Mobile USA for you!

[48593039584729]

Originally Posted by Jedi2dope

wow..........

Originally Posted by californiablackberry

That's T-Mobile USA for you!

Glad you're happy with Verizon Worthless.

If 3G is undergoing network UPgrades expect some down time and a requirement to force 2G. It's really not that big of a deal. 2G over 3G on a Blackberry is hardly a huge jump in speed. It aint no Android phone.

[qnelson22]

It's not that the 3G sucks with T-Mobile, it's their customer service. He's talking down about the company, telling the customer that their service is not adequate. Any other carrier would of told the customer that they apologize, but they are working on the towers right now trying to improve their service so the customer could use 3G in the future to the fullest of their advantage. Instead, he told someone who wants a 3G network that their 3G network sucks, so the customer probably isn't going to return when their contract is up. I had a dispute with T-Mobile years and years ago when I first got the 8300 from them, and at the end I told the manager that I was probably going to end up paying to get out of my contract. Before I even finished my sentence she was going through payment options for me to end my contract. Didn't even try to talk me out of it, even though the whole time we weren't raising out voices at eachother or being irrational about things. What a keeper.

[metllicamilitia]

Wow, yeah, that was the worst rep I had ever talked to. All the others have been much more helpful and tried to keep us, they would have exhausted all options for keeping us rather than lose us.

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[Karmaloop]

Customer service is T-Mobile's strong point. You can't let one bad apple ruin the bunch. Almost every time I've called I get someone who's helpful and respectful.

[metllicamilitia]

Oh yeah, no doubt, I just couldn't believe this guy. It was ridiculous.

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[NorrisCell]

That's disappointing that he had negative things to say. There are times where I'll identify with a customer's dislike of a certain aspect, but to say "X is garbage" is wrong.

I do agree that 3G on a BB isn't a huge difference. The BB browser is the bottleneck in most cases.

[NorrisCell]

Originally Posted by qnelson22

I had a dispute with T-Mobile years and years ago when I first got the 8300 from them, and at the end I told the manager that I was probably going to end up paying to get out of my contract. Before I even finished my sentence she was going through payment options for me to end my contract. Didn't even try to talk me out of it, even though the whole time we weren't raising out voices at eachother or being irrational about things. What a keeper.

I apologize in advance if this sounds harsh, because it's not meant that way. I'm just explaining. I am not saying any of this applies to you directly.

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Having worked with cell phones for over 6 years now, the phrase "I'm going to cancel service" and it's derivatives are just background noise. A large portion of cellular customers are brats. They throw cancellation threats around over a $0.20 messaging charge, and always make sure to let me know that company X will give them a free (phone/month of service/car/helicopter) and that maybe they should go where they're appreciated. Many people have an overwhelming sense of entitlement, and it truly wears you down when you hear it every day. As a result, such a phrase, no matter how serious it is, is sometimes met with indifference. Everyone thinks they are different than everyone else.

[BoldtotheMax]

Carriers offer helicopters? Real ones? I am switching!

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[metllicamilitia]

I will agree that loading speeds are similar between 2 and 3G, but there is a world of difference in download speed, 32KB/s is the fastest I've seen for 2G and something like 320KB/s is the fastest I've seen for 3G but it normally around 175-200KB/s. I do a lot of downloading between themes, videos, apps, whatever. I'm usually downloading something everyday. I'm only upset about this because I did not have any issues with signal when I first moved in to where I'm living now. About a month and a half in I started having issues. Before then it was consistent full 3G coverage and an average of 150KB/s download speed. Now I have to fight just to load CB.

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[qnelson22]

I actually did end up paying to get out of the contract right then and there. I didn't say "I'm going to end this contract if you don't meet my demands" or anything like that. I said something along the lines of, "Well this is really frustrating and if this is going to be a problem in the future, maybe I should consider my options of leaving or staying." Then she went into the whole spew.

I can understand if the customer rep gets pissed because a customer is trying to threaten to leave or else, but my situation was a little different. They charged me a good amount of money for something that they acknowledged was a mistake on their end, but were saying that they can't reverse it and I have to pay it and they would make up for it by giving me credits for ringtones and games. We just were not seeing eye to eye. I don't hate T-Mobile and I wouldn't suggest to people to not use them, but I personally was pretty peeved at that phone call.

[syb0rg]

Well i've said it once before and i'll say it again .

Different carriers have different signal strengths in different areas.

I live in cincinnati ohio and have had "0" (zero) problems with T-Mobile or their 3G network.

[Pyrus]

Originally Posted by NorrisCell

Having worked with cell phones for over 6 years now, the phrase "I'm going to cancel service" and it's derivatives are just background noise. A large portion of cellular customers are brats. They throw cancellation threats around over a $0.20 messaging charge, and always make sure to let me know that company X will give them a free (phone/month of service/car/helicopter) and that maybe they should go where they're appreciated. Many people have an overwhelming sense of entitlement, and it truly wears you down when you hear it every day. As a result, such a phrase, no matter how serious it is, is sometimes met with indifference. Everyone thinks they are different than everyone else.

yes yes yes yes yes....i havent worked for t-mobile as long as you but yes this is extreemly true not all customers are bad like this and most are nice and even fun to takl to but there are just those few that think they are entitled to evrything under the sun and a credit to go along with it but some arent so its all good

Originally Posted by mjneid

Well i've said it once before and i'll say it again .
Different carriers have different signal strengths in different areas.
I live in cincinnati ohio and have had "0" (zero) problems with T-Mobile or their 3G network.

this is also super true....even tho i work for t-mobile and i can get a sweet employee plan for cheap t-mobile has no coveraage where i live so thats why i have verizon and i love it...its all about where you are