- CrackBerry Abuser
- 151 Posts
Re stocking Fee for Lost/Stolen Warranty Phone
T-Mobile sent me a replacement 9700, I am supposed to send back the defective BB but I cannot find it (I think one of my room mates friends took it). Does anyone know what T-Mobile would bill me if I fail to return the handset?
Posted from my CrackBerry at wapforums.crackberry.com
- 09-11-2010, 10:45 PM #5
your charged what ever full retail of the phone in question is but you have 90 days before your charged from the day you recieve your phone so you best get your sherlock homes one and quickTorch 9850 FTW
GO BEARS!!!! DIVISON CHAMPS!!
I have worked for T-Mobile for about 2 years now so ask me anything
- CrackBerry Genius
09-11-2010, 11:27 PM #6
- 3,195 Posts
Do you have insurance? Insurance covers lost/stolen phones.
If you do, call T-Mobile and tell them you think someone took the phone, which is true. You may need to send back the replacement phone and go through insurance, but you won't be charged the 400+ dollars.
If not, consider sending back the replacement so you won't get charged 400+ dollars. Then just buy a prepaid T-Mobile phone to use in the meantime. Better than owing all that money!
Last edited by Artemis68; 09-11-2010 at 11:29 PM."If I read a book and it makes my whole body so cold no fire can ever warm me, I know that is poetry." -Emily Dickinson
- CrackBerry Master
09-12-2010, 04:48 AM #8Was my post informative or helpful? Click Thanks
- 1,339 Posts
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- CrackBerry User
09-12-2010, 09:47 PM #9
- 11 Posts
TMO is going to charge you as much as they can. Consider it from their point of view. They send you a brand new (or refurbished) device because your current one is defective and then you say you can't do that.
Take the advice and send the replacement device back, explain the situation and wait for an upgrade, seems like you have a BB as you posted this from one anyway
- CrackBerry Newbie
09-17-2010, 09:59 PM #10
- 7 Posts
Well I sent my bb curve in late, at about 33 days, and they charged me a fee...they say to return your device within seven days, but technically after 30 days they can and will charge you the fee...which was about 400 dollars...even after talking to a supervisor, they would not reverse the fee, even tho they had the phone...but a couple years back, with a different phone, after 90 days they charged me a fee, yet reversed it after talking to supervisor...i had lost the phone but then found it and returned it...
When i was charged the 400 dollars I told them I couldn't pay it, so I had to close that account.... it had been a flex pay account..never heard from them about the fee tho because they did get the phone back. I asked customer service if they would still try to collect the fee and they said they didn't know.