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Old 07-24-2010, 07:54 PM
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Was working and my phone rang sweat had gotten behind the screen noticed the backlight went out phone still worked just couldn't see the screen tmobile says if they find water damage I gotta pay I guess you can't answer a blackberry when your working .

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Old 07-24-2010, 08:44 PM
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maby im a little slow but where is the question im a little confused...yes if they find whater damage there is an automatic 100$ fee added to your account and it cant be removed or credited
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Old 07-24-2010, 09:01 PM
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Will the water marker be shown that it got wet if it just messed up the backlight? Is there more then one water marker ? It was a refurbished phone led display was not quite flush with the casing but I thought nothing of it . Then again what's a 100 bucks anyway.

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Old 07-24-2010, 09:53 PM
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there are usualy mutiple markers in eash device especialy BBs and other such devices the more advanced ur phone the more LDIs there are and it may or may not ave been marked red...now in my training here they tell us that the phones are taken compleetly apart and inspected but from personal experiecen and with reading things on here i dont quite believe that as i use too so you may not be charged you will see a red circle in the back if it is damaged have you taken it into a store usualy in cases such as yours when a Customer calls in with an issue like that we have thme go into a store and have a rep verify the LDI as long as its white you wont be charged and you can have the store rep call in and process the exchange for you
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I have worked for T-Mobile for about 2 years now so ask me anything
http://forums.crackberry.com/f69/ask...-2-0-a-447176/
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