My BB Was Stolen, T-Mo Won't Blacklist the IMEI or PIN

[crackingberry]

My Curve 8320 was stolen last night, and I foolishly did not have it locked. T-Mo deactivated service to the BB, but they said they *can't* blacklist the IMEI or PIN, as others on these boards have suggested when a phone is stolen. Is there anything I can do? It's bad enough this thief can see all my personal emails, contacts, etc. But it's a total kick in the teeth that T-Mo won't blacklist the phone.

[StPaulGuRu]

Post up your PIN number.

[jackm3]

To my knowledge, phones are only blacklisted in Europe

[amoney3]

Go here Unsupported Browser
And hopefully you know the login, or at least have one. From that site, log in and you can remove all your personal email address accounts from the device.
Note - the thief will still be able to see e-mails already received, but will receive no new emails.

[Xpimp]

Sorry about your phone, but honestly there is nothing you can do. I guess just take this as a learning experience.

[Cyber Warrior]

That sucks, next phone install an app like EGPS so you can track your phone or wipe the phone out.

[hubermania]

Sorry for your loss and for that hopeless, sinking feeling. Hopefully everybody reading your post will be inspired to install SmrtGuard or similar tracking/locking/wiping software on their phone.

[Artemis68]

I'm so sorry for your loss. That sucks!

Why not post the PIN here so CB members can harass them? Lol

Posted from my CrackBerry at wapforums.crackberry.com

[xolanir]

Originally Posted by Cyber Warrior

That sucks, next phone install an app like EGPS so you can track your phone or wipe the phone out.

The 8320 doesn't have gps capabilities otherwise that would have worked. On your next phone get roblock and with the app you will be able to lock your phone by calling it, initiate a wipe of the device, chime in and then turn on an annoying alarm when the phone is turned on. This will render the phone useless and unusable but your still gonna be with out a phone except for the thief will get annoyed as **** with all those alarms and mysterious data wipes.

[vsuga]

Wow that's a bummers. Sorry to hear that. Karma sucks so they'll get what's coming to them.

[AZBBFAN]

Next phone you should download smrtguard free, you could have nuked that phone from your PC, problem solved

[NorrisCell]

Originally Posted by crackingberry

My Curve 8320 was stolen last night, and I foolishly did not have it locked. T-Mo deactivated service to the BB, but they said they *can't* blacklist the IMEI or PIN, as others on these boards have suggested when a phone is stolen. Is there anything I can do? It's bad enough this thief can see all my personal emails, contacts, etc. But it's a total kick in the teeth that T-Mo won't blacklist the phone.

Phones are not blacklisted in the US. Only in Europe, as people have stated.

[Xpimp]

I see people are recommending 3rd party software and that's fine maybe as a last ditch effort to wipe your device. But do realize once someone wipes your phone clean and removes your SIM all 3rd party apps any tracking software will be useless.

[vsuga]

Originally Posted by crackingberry

My Curve 8320 was stolen last night, and I foolishly did not have it locked. T-Mo deactivated service to the BB, but they said they *can't* blacklist the IMEI or PIN, as others on these boards have suggested when a phone is stolen. Is there anything I can do? It's bad enough this thief can see all my personal emails, contacts, etc. But it's a total kick in the teeth that T-Mo won't blacklist the phone.

Not that it matters but how long have you had your BB?

[crackingberry]

Thanks all for the sympathy.

Originally Posted by hubermania

Hopefully everybody reading your post will be inspired to install SmrtGuard or similar tracking/locking/wiping software on their phone.

Irony of all ironies, a week ago I just had to uninstall the security app because it was giving error messages. And then I had trouble reinstalling, and just hadn't gotten around to stopping at the T-Mo store for help.

This time around I installed Smrtguard, after reading good reviews. I think, just for good measure, I will install a second app for backup.

I called T-Mo again and actually got a state-side rep this time, who was much more helpful. He gave me some good info, which I will share here, in case it helps anyone else.

The rep said that if your phone is stolen you can send a letter to the T-Mo legal department, referencing the IMEI# and the police case report#. He said I should request in the letter that they blacklist the IMEI and request that they call me to follow-up and let me know that it has been completed.

Address the letter to:

T-Mobile Wireless
Attn: Legal Department
12920 SE 38th Street
Belleview, WA 98006

Oh, and about that PIN on the old phone... it's 20797366. Feel free to harass away if you're bored.