Just INSULTING

[SandAngel]

I know this was brought up before... but I find it worth mentoning AGAIN how insulting it is to loyal longtime customers that we get the shaft on new phones now

I was seriuosly ticked just looking at the display in the store pointing out that someone who has never deposited a DIME into Tmobile gets a WAY better deal on a new phone then a loyal paying customer that has sank thousands into Tmo


It seriuosly made me start thinking of changing companies. I'm the type who will pay more just for winning the POINT of what i think is right or wrong.

I have 6 numbers with tmobile and I'm sure I could cut a sweet deal somewhere for great phones just for changing. Screw the ETF... I don't care and am paitiently waiting for a deal to spring up with another carrier. maybe verizon. They are more expensive but i can get a 25% discount through corprate

[bassangler68]

How many times do people need to be told this:

Whether you have been a customer for 6 months or 10 years, the discount is always done the same way. 22 months into a current 24 month contract is when you get a full discount, no matter HOW LONG you've been a customer. 11 months in on a 12 month contract.

Those deals for new customers and are subsidized to earn their business and also come with a contract.

This is industry standard so don't think you'll get it better somewhere else once you are under contract.

[TequilaAddict]

Originally Posted by bassangler68

How many times do people need to be told this:

Whether you have been a customer for 6 months or 10 years, the discount is always done the same way. 22 months into a current 24 month contract is when you get a full discount, no matter HOW LONG you've been a customer. 11 months in on a 12 month contract.

Those deals for new customers and are subsidized to earn their business and also come with a contract.

This is industry standard so don't think you'll get it better somewhere else once you are under contract.

I need to print out your reply and force my hubby to read it!! He keeps griping that he wants a great phone with NO contract.

[gsoscott]

Originally Posted by SandAngel

I know this was brought up before... but I find it worth mentoning AGAIN how insulting it is to loyal longtime customers that we get the shaft on new phones now

I was seriuosly ticked just looking at the display in the store pointing out that someone who has never deposited a DIME into Tmobile gets a WAY better deal on a new phone then a loyal paying customer that has sank thousands into Tmo


It seriuosly made me start thinking of changing companies. I'm the type who will pay more just for winning the POINT of what i think is right or wrong.

I have 6 numbers with tmobile and I'm sure I could cut a sweet deal somewhere for great phones just for changing. Screw the ETF... I don't care and am paitiently waiting for a deal to spring up with another carrier. maybe verizon. They are more expensive but i can get a 25% discount through corprate

.
Way I read this post the op is saying that a current cust who IS upgrade elig (meaning at or beyond month 22 of 24) is being charged MORE than someone who is walking in the door signing that same contract who has never been with Tmo. If that is the case then that is not good business or cust service and I would feel the same as the op. Reaaly don't think this is an I want an early upgrade post. Think it is saying when I do get to upgrade treat me at least as well as you do a new customer.

[Californium89]

either way this topic is played out if the guy is eligible for a upgrade then he should get the same discount as a new comer..... if he actually goes into a legit t-mobile store then why the heck would he have to pay more cmon now go to verizon and you will have to abide by the same rules..

[AaronWasHere]

Originally Posted by bassangler68

How many times do people need to be told this:

Whether you have been a customer for 6 months or 10 years, the discount is always done the same way. 22 months into a current 24 month contract is when you get a full discount, no matter HOW LONG you've been a customer. 11 months in on a 12 month contract.

Those deals for new customers and are subsidized to earn their business and also come with a contract.

This is industry standard so don't think you'll get it better somewhere else once you are under contract.

Pretty much exactly this... every carrier has this policy almost to the letter

[AaronWasHere]

Originally Posted by SandAngel

I have 6 numbers with tmobile and I'm sure I could cut a sweet deal somewhere for great phones just for changing.

Yes you would get a deal because that is 6 NEW lines for whereever you go, but if that is your deal, don't bi*ch here again when some new shiny phone comes out that you can't get cheaper because you've only been with the other carrier for like a year

[TequilaAddict]

Originally Posted by gsoscott

.
Way I read this post the op is saying that a current cust who IS upgrade elig (meaning at or beyond month 22 of 24) is being charged MORE than someone who is walking in the door signing that same contract who has never been with Tmo. If that is the case then that is not good business or cust service and I would feel the same as the op. Reaaly don't think this is an I want an early upgrade post. Think it is saying when I do get to upgrade treat me at least as well as you do a new customer.

The main reason you get a free or very cheap price on a phone is if you are switching carriers. They throw freebies at you to get you on the contract.... after that, the newbies become old customers who get to pay more than first-timers.

[Ikarus]

Getting the phone cheap is overrated. For some reason, most people have no problem shelling out a total of 1500$ and more over a two year contract period, but when it comes to the phone, they bargain and haggle like there's no tomorrow. There is just no way you will get the same rate as a new customer and that's the same for ANY carrier. That's just how the business works. Anyway, there are other, more valuable perks for long-term T-Mobile customers such as loyalty plans or being allowed to keep grandfathered plans at much better rates than any new customer can even dream of getting.

[ellegee]

They're not screwing you because if you've had your plan for 22 months you're eligible for the very same deal as a new customer. You get the great price on the phone when you sign the 2 year contract. The deal is at the beginning of the contract not whenever you feel like moving to the latest great model (as fantastic as that would be!!).

[Ikarus]

Originally Posted by ellegee

They're not screwing you because if you've had your plan for 22 months you're eligible for the very same deal as a new customer.

I think the OP may be referring to deals offered by resellers that T-Mobile won't price-match and that can only be had by new customers. Four months ago, I ended up paying 150$ for my 8900, which was already a lowered price I could only get through the retentions dept. At the same time, people could get the phone 'for free' on Amazon. Well, 'for free' in quotes, really, because they had to buy a voice plan worth at least 40$ and the blackberry data plan with it. Considering this, I'll earn back the 150$ I 'over-paid' for the phone in just 6 months.

[berryite]

Originally Posted by AaronWasHere

don't bi*ch here again when some new shiny phone comes out that you can't get cheaper because you've only been with the other carrier for like a year

I think you may have something here. It's the bi*ching part. Some people act so arrogantly here. Hard to believe they don't act like that in person as well.

I had months to go on my contract and T-Mobile called me and offered me a FANTASTIC deal on an 8900. Again they CALLED ME. I was going to skip the 8900 and wait for the Driftwood.

Basically after all the features were added up, I got my 8900 for virtually nothing.

What's the difference? I've been a T-Mobile customer forever. I pay my bills on time. I tell T-Mobile that they do a good job in surveys and other communications. And I'm nice to their people who are always nice to me.

In these days with computers and CRM and data-mining programs, companies clearly know who their better customers are and who the troublesome customers are. Remember a couple years ago when Sprint sent letters to a group of customers and told them that they'd actually prefer it if they took their business elsewhere? How do you think they arrived at the decisions to blow off those specific customers? Simple, they picked the ones who were continually arrogant, hard to please, and just generally a pain in the rear.

I called into customer service recently to get some pricing information for a friend who we're getting to move over to T-Mobile from AT&T. I had called in a couple weeks earlier with previous questions for the same friend. As I was talking to the customer service rep, she read me back notes from the previous customer service rep who had written them into the CRM program about my call. You may think companies don't keep track of their customers but you'd be wrong. T-Mobile knows I refer a lot of people who become customers.

Companies know more about their customers today than ever before. They know who their more profitable customers are and they know who they just can never make happy.

People can have multiple lines, can have this or that as well but if you always make an a*s out of yourself and can never be pleased, don't be surprised if the company doesn't go out of their way to give you special treatment. The bottom line is they probably hope that you'll go away and find another carrier.

Not every customer is profitable and not every customer is enjoyable to have as a customer.

I get the greatest pricing plans and super offers on phones. Others can't get the time of day. Might have something to do with how good of a customer you are. And having multiple lines isn't always the only criteria that makes or doesn't make you a good and profitable customer.

[xTemptati0n]

Originally Posted by bassangler68

How many times do people need to be told this:

Whether you have been a customer for 6 months or 10 years, the discount is always done the same way. 22 months into a current 24 month contract is when you get a full discount, no matter HOW LONG you've been a customer. 11 months in on a 12 month contract.

Those deals for new customers and are subsidized to earn their business and also come with a contract.

This is industry standard so don't think you'll get it better somewhere else once you are under contract.

Thank you for typing all of that for me. I'm glad someone else has a clue.

[Artemis68]

As long as you wait til the end of your contract, you should get the same/better deal as new customers.
Besides, being a loyal customer means we get all the snazzy plans. New customers don't get those.

Posted from my CrackBerry at wapforums.crackberry.com

Originally Posted by Ikarus

Getting the phone cheap is overrated. For some reason, most people have no problem shelling out a total of 1500$ and more over a two year contract period, but when it comes to the phone, they bargain and haggle like there's no tomorrow. There is just no way you will get the same rate as a new customer and that's the same for ANY carrier. That's just how the business works. Anyway, there are other, more valuable perks for long-term T-Mobile customers such as loyalty plans or being allowed to keep grandfathered plans at much better rates than any new customer can even dream of getting.

I love this statement.......how accurate.....It's like weve been conditioned to expect the carrier to nurse us with phones......I just buy mine $$ money and I can do whatever i want