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Originally Posted by Armando175  It should be on Connect and Share and then go to Configure e-mail. I believe it's always been there. I don't see why it would be under Support. Also, I'm not assuming you're lying.  |
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Originally Posted by Armando175 Go to Manage, then Plans and Services. Under "in this section", click on change/manage services. I don't know if that's what you were referring to. Hope that helps. |
Neither one is correct from my findings. Here's the steps to get it to work.
1) Log into My T-Mobile website as you would normally.
2) The next screen will come up and have some options for Manage, Connect and Share, Shop, Learn, and Support towards the top of the screen.
3) Mouse-over Manage and you'll see an option for Phone appear below. Click on Phone.
4) When the next screen comes up, look to the right of the Phone picture and see if you see the option for Blackberry Email Setup under Resources for this phone. If you do not, click on the link for Not Your Phone under the Phone picture to the left.
5) On the next screen click on Blackberry for Manufacturer and then choose the correct Blackberry from the listed pictures/models shown.
Once you have completed this, you'll be taken back to the same phone resources screen you were before, but this time Blackberry Email Setup will be shown to the right.
The issues with the new site are based on the fact that T-Mobile now tags cookies with those preferences. Lose that, you lose your options. It's a stupid way to work a website like that. They changed it to make it simpler, but complicated it in the process. CSRs agree that it's goofy... they've had numrous calls about it during the past couple of days.
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How do you use the new myTmobile? 
Linear Mode
